Manager, Software Engineering Community Report

The Company

Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977 weve been building an ecosystem of intuitive tools designed for public safety agencies forensic labs court systems schools and other institutions. Through purposeful integrations and a selective growth strategy we focus on improving workflows to help our customers achieve more efficient operations better service and more just outcomes.

Our teams are driven by innovation expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem youll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If youre passionate about making a meaningful difference wed love to hear from you.

CommunityReportandCallTriageare community facing products that empower the community member to get the help they need whilesimultaneously reducingthe workload on public safety agencies. This team usescutting edgetechnology to solve complex problems via conversation through voicetextor chat.

TheCommunityReportandCallTriageteams will give you opportunities to evolve our two leadingAI basedproducts toleveragethe newest and greatest offered by LLMs NLP Conversational Generative and Agentic AI. Experience in AI and / or related experience in chatbots and related tech will be a strong bonus on your resume.

The Role

As aManagerSoftwareEngineering youwillbe responsible forleading a team of software engineers in the design development and delivery of high-quality software products. You will play a pivotal role in shaping the technical direction of the team driving best practices in software development and ensuring the successful delivery of engineering projects. This role requires a combination of strong technicalexpertise leadership and a passion for mentoring engineers.

What You ll Do

Management :

• Lead and manage a team of engineers providing guidance mentorship and performance feedback to foster a culture of continuous improvement.
• Set clear work goals and expectationsprovideregular feedback to staff to cultivate trust and growth.
• Cultivate career development performance and personal goals of staff during regularone on onemeetings.

Team Member Development :

Technical Guidance :

Quality Guidance

Product Development Management :

Technical Skill :

What You ll Bring

Impress Us With

This position requires security clearances due to the nature of our work with public safety agencies. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance from the Government of Canada. Additionally candidates must comply with the FBIs Criminal Justice Information Services (CJIS) Security Policy and pass a comprehensive fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information please visit Public Services and Procurement Canada for Reliability clearance details and the FBIs CJIS Security Policy Resource Center for CJIS requirements

Equal Opportunity

Versaterm is committed to building and supporting inclusion diversity and equity and sustaining a barrier-free areavailable on request throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies please

Required Experience :

Manager

Key Skills

English,User Interface,Communication,Content Writing,Online,Twitter,Internet,Facebook,Youtube,Instagram,Management skills,Digital speech,Speaking skills,Analytics,Writing Skills

Employment Type : Full Time

Experience : years

Vacancy : 1