Bilingual Customer Service Representative Customer Service Montreal, QC

Job Description :

We are looking for a Bilingual Customer Service Representative. In this role you will serve as the single point of ownership for dealership computer software issues, ensuring issues are resolved in a timely and accurate manner to assure customer satisfaction.

Primary Responsibilities :

• Handle incoming calls and emails from internal and external customers
• Communicate with customers to gather information and learn about their needs and expectations
• Resolve customer issues as received, or submit a ticket for additional research
• Research and troubleshoot customer tickets
• Monitor individual work load and prioritize responsibilities
• Train / share knowledge with team members
• Use of time for learning, growth and development

Working Conditions :

Prior Experience :

Training :

Classroom-style, on-the-job with a mentor, and online courses

Requirements :

Benefits :

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including : - Medical, dental, vision, and life insurance- Pension plan (100% company match up to 6%)- Professional development and training- Promotion from within- Paid vacation and sick days- Referral bonusesReynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer. Fluent in English and French. Ability to understand and work with all PC based products. Ability to problem solve and train customers on software products. Ability to travel to the United States for additional company-paid training, if offered

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