26-013 - UI/UX DesignerNewMorson Talent • Oshawa
No longer accepting applications
26-013 - UI / UX DesignerNew
Morson Talent • Oshawa
1 day ago
Job type
- Full-time
Job descriptionPlan and conduct interviews, contextual inquiries, surveys, moderated and unmoderated usability tests, and accessibility evaluations. Synthesize findings into personas, journey maps, service blueprints, and opportunity backlogs that directly inform designs. Define clear content structure, navigation patterns, and search experience for the ServiceNow employee portal and workspaces. Organize knowledge articles, catalog items, and case entry points to reduce time to find and time to complete tasks. Design end‑to‑end flows for requests, approvals, incidents, cases, and risk assessments, including edge cases and error states. Produce wireframes, interactive prototypes, and high‑fidelity mockups that leverage native ServiceNow capabilities and proven patterns. Establish and maintain a ServiceNow design system including components, styles, content guidelines, and accessibility criteria based on the Web Content Accessibility Guidelines. Document usage guidance and contribute reusable templates for request forms, knowledge articles, service catalogs, and workspace layouts. Write clear, concise, and inclusive microcopy for buttons, labels, help text, validation messages, and notifications. Partner with knowledge managers to improve article structure, reading level, and search relevance. Ensure all experiences meet the Web Content Accessibility Guidelines Level Two, including keyboard navigation, color contrast, focus order, and screen reader support. Conduct regular audits and guide engineers on remediation steps. Define success measures such as task success rate, time on task, error rate, satisfaction score, adoption rate, request deflection rate, and resolution time. Build and maintain an experience scorecard for leadership visibility; run experiments and release iterations that improve these measures. Work closely with product owners, platform engineers, business analysts, process owners, and change management teams to deliver designs that are feasible, secure, and cost‑effective. Provide design specifications, assets, and acceptance criteria; review builds and conduct usability validation before release. Must‑Have : A bachelor's degree or equivalent practical experience in user experience design, interaction design, digital design, or a related field, with formal training in human‑centered and accessible design principles. Must‑Have : At least five years of experience designing user experiences fo
Job Overview
The User Interface and User Experience Designer is responsible for understanding employee needs, mapping current and future journeys, and designing intuitive, accessible, and consistent experiences across the ServiceNow platform. This role improves the usability and adoption of key workflows in Information Technology Service Management, Human Resources Service Delivery, Security Incident Response, and Vendor Risk Management, while establishing a scalable design system and experience roadmap aligned to business outcomes.
Experience Strategy and Roadmap
- Create a multi‑quarter experience roadmap for the ServiceNow platform, aligned with business outcomes such as request resolution time, employee satisfaction, case deflection, and policy compliance.
- Prioritize improvements using evidence from research, analytics, and service performance data.
Employee Research and Insights
Information Architecture and Navigation
Interface and Interaction Design
Design System and Standards
Content Design and Clarity
Accessibility and Inclusion
Measurement and Continuous Improvement
Collaboration and Delivery
Qualifications
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26013 UIUX DesignerNew • Oshawa
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