Counter Sales Representative

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About Reliable Parts

We are a leading distributor of appliance parts in the US and Canadian markets. With over 60 branch locations and multiple distribution centers, we provide service to customers in multiple sectors, including extended warranty, national accounts, multi‑housing, government, e‑commerce, and retail spaces. We pride ourselves on the exceptional products, services, and value we add to the appliance parts service and repair industry. We are also proud of our exceptional employees. They ensure that all orders and inquiries are researched and handled knowledgeably and professionally, and we provide the training they need to succeed. Because of their dependability, we consider them a big part of our success. In turn, we offer opportunities for growth and relocation, as well as great benefits and supportive management that make our growing business an industry leader.

Counter Sales Representative Position

Reliable Parts is looking to hire a full‑time Customer Service Representative. Are you friendly, personable, and able to get along well with others? Do you want an opportunity to advance your career in retail? If so, please read on! This sales position earns a competitive wage. We provide great benefits, including medical, dental, vision, holidays, paid time off (PTO), employee discounts, life insurance, and disability.

A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE

As a Customer Service Representative, you play an essential role in providing excellent customer service and driving sales for our company. You are the first point of contact customers have when they enter our store, and you assist them with any service requests while maintaining a friendly and positive attitude. When customers call our store, you answer the phone in a timely manner to provide responses to any questions or inquiries they may have. Some of the requests you often find yourself helping with involve providing prices, checking item availability, processing orders, replenishing display items, and conducting research when needed to find solutions. You also provide recommendations to customers based on their individual needs and relay important company and industry information. Because of your excellent service, you consistently meet our company's performance standards and goals as defined by your manager. You also ensure that customers receive efficient and expedient service while recognizing opportunities for additional sales. When customers are ready to finalize a purchase, you perform all front‑counter procedures according to guidelines.

Qualifications

• High school diploma or equivalent
• Experience with in‑person customer service
• Familiarity with computer operations, including data entry and switching between multiple screens
• Excellent phone skills
• Basic math skills
• Bilingual would be a plus but multiple factors will be taken into consideration.
• Ability to work well under pressure
• Excellent verbal and written communication skills
• Maintain a positive and upbeat attitude
• Balance multiple tasks while demonstrating good time management
• Work well as part of a team
• Highly organized and attentive to detail

Work Schedule

This full‑time customer service position with our distribution center typically works daytime hours Monday through Friday and some Saturday shifts depending on location.

Benefits

We provide great benefits, including extended health care, dental care, holidays, paid time off (PTO), employee discounts, and disability.

Salary : $19 per hour

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Job Details

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