49 Solutions has an exciting opportunity to bid on an RFP for a Senior Computer Application Support Specialist at DND . We are seeking an experienced professional to support complex applications, act as a key escalation point, and contribute to the full application lifecycle. This role also requires experience with AI / ML products or solutions in a Government of Canada environment.
Location : Carling Campus, 60 Moodie Drive, Ottawa, ON
Security Clearance : Secret
Employment Level : Senior
Requirements
Minimum Mandatory Criteria :
- Education : Certificate, diploma, or degree in Computer Science or related field from a recognized Canadian post-secondary institution.
- Experience :
- 5 years of senior-level application support within the past 8 years, including independent diagnosis and resolution of complex issues, escalation support, and involvement in application lifecycle activities (user stories, backlog management).
- 3 years within the past 7 years supporting AI / ML products or solutions for the Government of Canada.
Typical Duties :
Coordinate emerging technology application specifications.Act as liaison between vendors, IT technicians, and end-users.Provide training, guidance, and expertise in emerging technology and special application support.Emulate or reproduce user-reported technical problems.Advise and train users to resolve issues.Recommend and implement complex security requirements.Support business systems, network, and internet services.Maintain problems and solutions logs.Design, configure, and deploy server-based file systems and applications.Research and resolve complex technical issues.Recommend new products or processes to enhance business activities.Plan or participate in department-wide system upgrades.Qualifications :
Strong problem-solving and independent working abilities.Excellent communication and collaboration skills.Hands-on experience with AI / ML applications in a Government of Canada environment.Proven ability to provide guidance to both technical and non-technical staff.If you are interested or know someone suitable for this role, please reach out to us as soon as possible so we can coordinate a bid submission.