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Service Concierge

Service Concierge

Oakville HondaOakville, ON
30+ days ago
Job type
  • Full-time
Job description

Looking for a great opportunity towork in Canada’s largest Automotive Group? Join the Family today, theDilawri Lifestyle is waiting for you!

Dilawri Group is now actively searching for a Service Concierge to join the team atOakville Honda.

The primary function of the Service Concierge is tobe administrator for incoming walk in traffic & answering & properlydirecting inbound dealership calls through to the parts and servicedepartment.

Apply to this position if you :

  • Want to work in an ever-changingmarket
  • Enjoy working in a fast-pacedenvironment where adaptive skills lead to success
  • Want to be part of anorganization leading the way with analytical leadership and empowerment
  • Have no management orleadership experience but have a drive to learn and evolve

Essential Duties :

  • Greet customers upon theirarrival at dealership.
  • Answer all incoming callspromptly, and direct call to appropriate individual.
  • Handle general inquiries fromcallers.
  • Communicate with all callers ina friendly, efficient and professional manner and attempt to minimize theamount of time they are placed on hold.
  • Refer messages to correct partyin a timely manner.
  • Perform vehicle walkarounds andinspections.
  • Assist service porters withmoving vehicles through drive through.
  • Collect payment from customersand issue receipts for goods and services.
  • Prepare invoices and recordamounts received.
  • Provide cash refunds or issuecredit memoranda to customers for returned goods, as authorized bymanager.
  • Record / balance totals shown oncash register tapes or computer records; ensure invoice amounts and paymentmethods correspond; verify cash on hand to float.
  • Handle customer complaints withintegrity and confidence and, if necessary, direct customers to Service Advisoror other appropriate individuals.
  • Process invoices.
  • Operate credit card machines;verify balances at end of day and advise manager immediately of any cashshortages.
  • Follow close out procedures andfinal balancing at end of shift
  • Ensure work area is neat andclean and exhibit an informed, professional approach with all customers.
  • Perform clerical duties such asarranging for couriers, proofreading, and assist other administrativedepartments as necessary.
  • Attend all departmentmeetings.
  • Follow all company andmanufacturer policies, directives and procedures.
  • Perform any other duties asrequired.

    • Qualifications :

  • Demonstrated excellent telephone demeanor andability to accurately record messages and information
  • Excellent oral and written communication skills
  • Demonstrated pleasant, friendly manner
  • Organizational ability and attention to detail
  • Ability to take ownership of problems with apositive attitude and bring them to completion
  • Ability to remain calm and focused under allcircumstances to deliver exceptional service to customers
  • Ability to work in a team environment to achievecommon goals
  • Two (2) years of reception experience, orequivalent
  • Dealership experience preferred
  • Valid Ontario Drivers license
  • One-Eighty or customer relationship managementsystem experience preferred

    • Interestedcandidates should submit their resumes via this advertisement.