Operations Manager

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry.

Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies for 2024.

Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

The Operations Manager plans, coordinates and manages all mechanical operations, maintenance, energy management programs, and employee development programs to Hines quality standards and property operating objectives.

The Operations Manager provides direct supervision of the operations staff. Responsibilities include, but not limited to :

• Direct and oversee all building maintenance and operations
• Recommend appropriate staffing levels and hire, supervise and coordinate activities of operations staff while assuring compliance to Hines standards
• Direct and maintain an effective operation and general maintenance program with accurate, up-to-date records including, but not limited to : HVAC , MEP, electrical and plumbing
• Train operations staff, including but not limited to : building systems, equipment function and purpose, operation and maintenance procedures and Hines Efficient Practices
• Maintain current and historical preventive maintenance and repair records on all mechanical equipment
• Ensure property compliance with all City, Province and Federal safety and environmental laws, codes, standards and regulations
• Establish and implement prompt and courteous response to tenant requests within the guidelines set for by Hines
• Maintain ethical, professional, and courteous relations with contractors and tenants
• Establish and maintain a cooperative working relationship with the entire operation staff and perform as a team member.
• Follow and maintain all current emergency procedures set forth by Hines and the assigned property, including but not limited to :

Direct and assist with evacuations, bomb searches and life safety alarms as neededAssist emergency authorities and response teams in capacity of fire / life safety directorControl operations activities and building mechanical systems

• Monitor and approve operations personnel time sheets
• Adhere to all Hines and property policies and procedures and perform all duties in a safe manner and help ensure compliance with city, Provincial and federal safety and environmental laws, codes, standards and regulations.
• Actively participate in required training activities and seminars
• Establish inventory control programs with appropriate parts stocking levels with accurate and timely records of receipts and issues
• Provide operations staff with correct equipment, tools, and training as appropriate to the property
• Develop long-term strategic plans and forecasting for the property
• Evaluate and counsel operations staff on performance
• Provide staff leadership, counseling, training and staff scheduling
• Prepare annual budget proposal, and monitor and explain variances from approved budget to actual expenses / income
• Establish vision and goals for the operations department personnel
• Test, maintain, and keep records to ensure emergency equipment in good working order
• Initiate any necessary insurance claims on HVAC and other central plant equipment
• Evaluate, recommend, and monitor mechanical contractors
• Maintain and update blueprint and equipment operations and maintenance information organization
• Monitor building energy use, produces reports, proposals, and maintains energy management programs
• Monitor metered tenant bill-backs
• Moderate participation in regional and firm-wide initiatives and assignments
• Oversee tenant construction to ensure building integrity
• Maintain required OSHA and Worker's Compensation safety and accident reports on operations personnel and facilities
• Assume additional responsibilities as delegated by Property Manager or Vice President - Operations

Qualifications

Minimum Requirements include :

Completion of relevant College Diploma or Certificate, BES I&II certificate preferred

Five or more years of experience as a Building Operator or equivalent facilities technical trade

Two or more years supervisory experience required

Meet requirements of staff operations positions

Budget preparation and administration experience required

Hands on experience with mechanical systems, plumbing, electrical and life safety systems

Knowledge of blueprint reading and interpreting specifications and standards

Successful completion of the Introductory Core, Technical Core, Advance Core and Management Core Modules of the Hines Operations Training Program

Demonstrates knowledge of all the Hines Operations Efficient Practices and expert proficiency in multiple Efficient Practices including those under the employee’s responsibility;

ability to provide training in those areas.

Knowledge of property management procedures and concerns

Ability to efficiently handle and coordinate multiple tasks and project assignments

Contract administration

Strategic supervisory and decision-making skills

Read and use all types of testing equipment, analog digital multi-meters, pressure and temperature indicating and recording devices, air flow measuring devices, and leak detection devices

Knowledge and proper use of basic hand tools (. socket sets, wrenches, pliers, screwdrivers, saws and hammers,

Understand correct usage of power tools (pneumatic, electric or engine drive), drill motors, saws, grinder, and impact wrenches, etc.

Read and understand a variety of instructions, including equipment instruction manuals, furnished in written, oral, or schedule form

Analyze data and determine time, place and sequence of operations or action to be taken on the basis of analysis of data;

execute determinations and / or report on events

Perform mathematical computations related to building operations for problem solving building comfort and operation issues

Communicate effectively both verbally and in writing

Possess strong computer skills in order to effectively administer and implement changing requirements within the operations programs

Interact with employees, visitors and contractors with poise and diplomacy

Maintain calm demeanor in emergency situations

Understand and apply correct usage of all personal safety equipment

Possess at minimum a current 5th Class Power Engineering certificate and be in good standing with ABSA

Strong financial analysis skills, interpreting, composing variances and controlling budgets

Strong problem-solving skills

Lift 25 lbs. or more.

Climb up and down stairs and ladders

Access remote work areas and confined spaces (., crawl spaces, roofs)

Use full range of manual dexterity (., sitting, squatting, bending, kneeling, walking, and lifting)

Meet the shift working requirements of the assigned property; shifts may include early mornings, late evenings, weekends and some holidays

Work overtime as business needs deem appropriate

Closing

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people.

Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects all designed to enhance value, connection and inspiration.

Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward.

This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages.

By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024.

¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.