Parts Manager

WANT TO WORK for one of Canada’s Best Managed Companies?

Dilawri Group of Companies is actively seeking an experienced Parts Manager to join our team in the Greater Toronto Area. This is an excellent opportunity for a driven leader who thrives in a fast-paced dealership environment and is passionate about operational excellence. The successful candidate will assume responsibility for a Parts Department within our GTA network, with further details shared during the interview process.

Why Join Dilawri?

• Be part of Canada’s largest automotive group
• Work in a performance-driven, people-focused culture
• Lead with autonomy, analytics, and empowerment
• Grow your career within a strong “promote from within” organization

The Ideal Candidate:

You should apply if you:

• Have proven experience as a Parts Manager within a dealership environment
• Hold a valid G Driver’s License in good standing
• Thrive in a fast-paced, ever-changing market
• Enjoy leading teams and driving results through strong processes
• Value collaboration, accountability, and continuous improvement

Key Responsibilities:

• Lead, supervise, and oversee all operations of the Parts Department
• Manage ordering, receiving, stocking, and inventory levels to ensure efficiency and availability
• Implement and maintain effective inventory control processes to minimize losses and maximize profitability
• Conduct regular audits to ensure inventory accuracy and compliance
• Deliver exceptional service to both internal departments and external customers
• Support customers in identifying and purchasing appropriate parts
• Resolve customer inquiries and concerns professionally and promptly
• Maintain high customer satisfaction scores at all times
• Recruit, train, coach, and motivate Parts Department staff
• Foster a positive, collaborative, and accountable team environment
• Build and maintain strong relationships with vendors, suppliers, and OEM partners
• Negotiate pricing and terms to support profitability and competitiveness
• Stay current on industry trends, systems, and new product offerings
• Monitor department performance against financial targets and KPIs
• Identify opportunities for revenue growth and cost control
• Ensure compliance with all company policies, manufacturer standards, and regulatory requirements
• Prepare accurate and timely departmental reports
• Implement and maintain departmental systems, schedules, and procedures
• Maintain strong profitability while keeping expenses under strict control

Skills & Experience:

• Minimum 3 years of Parts Management experience in a dealership environment
• 3 years of experience as a Parts Advisor or Inventory Clerk (preferred)
• Strong knowledge of automotive parts and applications
• Proven leadership and people-management capabilities
• Excellent customer service, communication, and interpersonal skills
• Strong organizational skills with keen attention to detail
• Ability to perform in a fast-paced, results-driven environment
• Experience with inventory management systems and OEM communication

What We Offer:

• Competitive compensation package
• Lucrative performance-based bonus plan
• Comprehensive benefits program
• Ongoing training, development, and employee support programs
• Career growth and advancement opportunities across our dealership network
• Employee vehicle and service discount programs
• A commitment to work-life balance

About Us:

Dilawri Group of Companies represents 83 dealerships nationwide, including 23 dealerships in Ontario. Our culture is built on teamwork, excellence, and delivering an exceptional customer experience. We pride ourselves on our inclusive, collaborative environment and our strong commitment to internal promotion and professional growth.

Dilawri Group of Companies is an equal opportunity employer. We are committed to creating a workplace free from harassment and discrimination and to recruiting, hiring, training, and promoting qualified individuals of all backgrounds.