Customer Success Manager

Were Hiring!

Were looking for brilliant thinkers to join our #Rocketeers. If youve ever wondered what its like to work in a place where people enjoy their work and where talent is more important than the title then keep reading.

What is ScalePad

ScalePad is a market-leading software-as-a-service (SaaS) company with headquarters in 3 major cities of Canada; Vancouver Toronto and Montreal. However we are proud to say our employee reach is now global so we can best serve our partners all over the world.

Our success is no accident : ScalePad provides MSPs of every size with the knowledge technology and community they need to deliver increased client value while navigating the continuously changing terrain of the IT landscape. With a suite of integrated products that automate and standardize MSPs operations analyze and uncover new opportunities and expand value to clients ScalePad is equipping the MSP adventure.

ScalePad has received awards such as MSP Todays Product of the Year G2s 2024 Fastest Growing Product and 2024 Best IT Management 2023 it was named a Best Workplace in Canada by Great Place to Work. ScalePad is a privately held company serving over 12000 MSPs across the globe.

You can contribute to our innovation and appreciate how your work is helping take this company to a higher level of operational maturity. More on that here.

Your mission should you choose to accept it.

Are you prepared to advance your career as a Customer Success Manager at ScalePad The Success Team is the trusted advisor for building relationships driving product adoption and empowering our customers to fulfill their goals. CSMs work with customers either in 1 : 1 engagements for high-impact objectives or by running 1 : many success programs to impact target customer groups. We use robust customer data to help identify ways we can deliver increased value through broader and more mature use of the ScalePad solution suite. Part coach project manager consultant and product expert our Customer Success Managers are continually focused on helping our customers improve and grow successful with ScalePad.

Responsibilities.

• Manage all strategic post-sales activity for ScalePads various customers segments through touch points that require product knowledge planning project management and the ability to quickly build rapport.
• Maintain a deep understanding of the product and make recommendations on how customers can use it to accelerate their own business objectives.
• Leverage high-touch and one-to-many tactics with customers to drive positive outcomes and articulate value realized for their businesses.
• Proactively identify and flag churn risk and work proactively with the Account Management team to mitigate.
• Develop test and iterate on scaled playbooks and engagement strategies.
• Analyze customer data to create and execute engagement strategies within your customer portfolio.
• Partner with Sales Account Management Marketing and Product teams to provide effective customer engagements.
• Function as the voice of the customer identifying customer trends and providing internal feedback on how ScalePad can better serve our customers.
• Maintain and update account information in Hubspot & Gainsight.

Qualifications.

What Youll Love Working As A Rocketeer :

Dream jobs dont knock on your door every day.

ScalePad is not your typical software company. When we hire you we arent just offering you a job but rather we are committing to investing in both you and your long-term career. Youll help shape how this modern SaaS company operates and make a genuine impact on the future of our people product and partners.

We invite all qualified candidates to apply. Please note you must be eligible to work in Canada to be considered for this role. We thank you for your interest. However only successful applicants will be contacted.

At ScalePad we believe in the power of Diversity Equity Inclusion and Belonging (DEIB) to drive innovation collaboration and success. We are committed to fostering a workplace where every individuals unique experiences and perspectives are valued and where employees from all backgrounds can thrive. Our dedication to DEIB is woven into the fabric of our culture guiding our actions and decisions as we build a stronger and more inclusive future together.

Join us and be part of a team that celebrates differences embraces fairness and ensures that everyone has an equal opportunity to contribute and grow. Together were creating an environment where diverse voices are not only heard but also amplified where everyone feels valued and where we can all achieve our full potential.

Please no recruiters or phone calls.

Required Experience :

Manager

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 80000 - 108000