E-commerce & Amazon Customer Service Coordinator

E-commerce & Amazon Customer Service Coordinator

Position : E-Commerce & Amazon Customer Service Coordinator

Employment Type : Full-time

Department : E-Commerce

About Us

A1 Imports Inc. is a Canadian group specializing in the importation, distribution, and development of brands in the sports, outdoor, and e-commerce sectors. In addition to our B2B activities, we operate multiple direct-to-consumer sales platforms, including Shopify and Amazon, in Canada and internationally. As part of the rapid growth of our e-commerce activities, we are strengthening our team to support the expansion of our digital channels and maintain an exceptional level of customer service.

Position Overview

We are seeking a motivated, autonomous, and well‑organized junior resource to join our e-commerce team. This role combines web customer service with operational management of the Amazon backend . This position is ideal for someone looking to learn quickly, grow in a hands‑on environment, and be involved in several key aspects of e-commerce operations.

Key Responsibilities

eCommerce Customer Service (30–40%)

• Manage all customer inquiries related to web orders.
• Respond to customer emails (returns, exchanges, product inquiries, order status, delivery issues).
• Handle requests efficiently, professionally, and with empathy.
• Maintain a high standard of customer service quality.
• Collaborate with internal teams to resolve more complex cases.

Full Amazon Backend Management (50–60%)

Related Tasks (0–20% – based on workload)

Required Qualifications and Skills

What We Offer

Why Join Our Team

How to apply :

Send your resume and a cover letter to hr@a1imports.ca , or apply directly online via LinkedIn.

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