Senior Business Analyst

Key purpose

Our company is currently looking for a Senior Business Analyst for our IT Team. The role will be based in Westville and report to the Applications Manager. We require an analytical individual with a strong SAP WM & supply chain understanding.

Duties and responsibilities

• SAP End-User Support
• Assist end users to resolve SAP WM related issues across the Vector Business.
• Resolve calls logged on service management system within agreed SLA.
• Provide clear problem definition and liaise with necessary technical experts/external consultants to resolve technical SAP issues related to the WM module and related integration with other internal and external systems.
• Work in conjunction with learning team and super users to deliver and where required conduct end‑user training on existing and new system functionality.
• Create and maintain user training manuals and e‑learning material in conjunction with the business (super users) and learning team.
• Conduct user assessments with the business users following training or as required.
• Analyse reports on user knowledge and skills gaps provided by the learning team to identify training needs.
• Work in conjunction with the learning department to roll out ongoing end user training as required.
• System Opportunity Identification
• Support the Application Manager and the Business in identifying IT application solutions to address key Business requirements within MM/WM.
• Quantify savings and efficiencies related to these opportunities and draw up Business Case documentation for submission to the Application Manager
• Communicate with authorisations team to assist with creation and maintenance of user profiles in SAP in keeping with risk and audit standards.
• Authorise user access for new and existing users via the User Authorisation Request (UAR) workflow.
• Assist with resolving user profile audit queries.
• Conduct regular system compliance audits for the WM module.
• Report on system non‑compliance by users to the Applications Manager.
• Identify and highlight business risk to the Applications Manager as a result of non‑compliance.
• Recommend compensating controls to the Applications Manager.
• Develop appropriate reports for the SAP WM module as requested by the Business.
• Maintain and proactively enhance reports.
• Run reports in the system as required by the Business.
• Provide ongoing advice and support on best practice to ensure continuous improvement within Business systems and applications.
• Develop specialist knowledge of the SAP WM module, identify opportunities to deliver best value solutions and make recommendations to the Applications Manager.

Qualifications and Experience

• Degree in Information Technology / Information Systems / Supply Chain & IT
• Minimum of 5 years' experience within a Business Analyst Role, specifically working with SAP (configuration experience is essential)
• Demonstrated success in managing projects relating to superior performance and continuous improvement
• Valid Code EB drivers' license
• SAP Experience is essential (WM, LE, Modules specifically, + other beneficial Supply Chain related Modules)
• Experience with managing and integrating warehousing and supply chain with new technologies such as Voice, Handheld Scanners, RF units, Handling units