Junior Desktop Support TechnicianCynet Systems • Markham, ON

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Junior Desktop Support Technician

Cynet Systems • Markham, ON

11 days ago

Job type

Full-time

Job description

Job Description :

Requirement / Must Have :

Basic understanding of Windows troubleshooting.
Familiarity with Android / iOS environments.
Customer-oriented mindset.
Ability to take clear notes and document issues accurately.

Experience :

Experience in customer-facing roles.

Exposure to basic PC troubleshooting.

Experience supporting mobile devices (preferred but not required).

Responsibilities :

Provide first-level IT support to in-person clients.

Assist with device and mobile accessory setup.

Communicate status updates to internal clients.

Ensure timely prioritization and closure of service requests.

Work with a senior IT Technician for escalations and guidance.

Should Have :

Interest in technology and IT support.

Ability to patiently understand and document issues.

Comfort navigating a PC for troubleshooting tasks.

Juniors or seniors pursuing degrees in MIS, IT, BTM, or related fields.

Skills :

Basic Windows troubleshooting.

Familiarity with Android / iOS environments.

Strong communication and documentation skills.

General understanding of macOS (optional).

Qualification and Education :

Pursuing or completed education in a technology-related field (preferred).

Customer service experience (preferred).

Certifications such as CompTIA A+ (optional).

Familiarity with PowerShell or CLI (optional).

Knowledge of networking concepts such as DNS, LAN, WAN (optional).

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Desktop Technician • Markham, ON

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