Talent.com
Client Care Representative - OpenRoad Auto Group
Client Care Representative - OpenRoad Auto GroupOpenRoad Auto Group • Burnaby, British Columbia, Canada
Client Care Representative - OpenRoad Auto Group

Client Care Representative - OpenRoad Auto Group

OpenRoad Auto Group • Burnaby, British Columbia, Canada
30+ days ago
Job type
  • Full-time
Job description

DRIVING POSSIBILITIES

Position : Client Care Representative

Status : Full-Time

Dealership : Head Office

Department : Client Contact Centre

We believe in doing good for our customers and for ourselves. Whether it's launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive brands across 41 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada's Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!

A Career at OpenRoad Means You'll Enjoy :

  • Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
  • Amazing Incentives including but not limited to : Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
  • Internal and external, training & development opportunities for skill-development and growth
  • Be part of a collaborative, friendly and progressive work-culture with an emphasis on transparency, innovation, relationship and empowerment
  • Comprehensive extended health and dental plan, tailored around Associate wellness
  • Recognition and Engagement Events!

ROLE & RESPONSIBILITIES :

  • Handling heavy outbound and inbound phone contacts.
  • Following up with customers about their experience at OpenRoad.
  • Contacting customers to schedule appointments.
  • Providing customers positive experiences through excellent service.
  • Forward escalations to appropriate management team.
  • Working in a process-driven work environment.
  • Working with multiple software applications.
  • Maintaining an updated customer database
  • KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED :

  • An interest in the automotive industry.
  • Strong customer service and phone skills.
  • Possess strong organizational, follow-up and paper-flow handling skills.
  • Quick thinker and learner.
  • Positive, flexible and process-oriented.
  • Organized, Self-motivated, enthusiastic and detail-oriented.
  • Professional and confident attitude.
  • FluentinMandarin and Englishis ideal or preferred.
  • Completed high school education, or equivalent work experience.
  • Previous call center experience (an asset but not required).
  • Internal Candidates MUST apply by filling out the Internal Endorsement Form on the Intranet. Failure to complete the form will cause a delay in your application.

    https : / / orag.bamboohr.com / careers / 4484

    We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

    JOIN US AND GROW WITH US!

    We thank all those that have applied. Only those considered for the position will be contacted.

    Create a job alert for this search

    Client Care Representative OpenRoad Auto Group • Burnaby, British Columbia, Canada

    Similar jobs
    Client Relationship Analyst, Client Solutions Team

    Client Relationship Analyst, Client Solutions Team

    Connor, Clark & Lunn Investment Management (CC&L) • Vancouver
    Full-time
    We are an award-winning client service team, responsible for managing all aspects of the firm’s interactions with our institutional client base. The Client Solutions team develops relationships with...Show more
    Last updated: 18 days ago • Promoted
    Client Service Associate

    Client Service Associate

    BMO • Vancouver
    Full-time +1
    Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business...Show more
    Last updated: 18 days ago • Promoted
    Client Onboarding Coordinator

    Client Onboarding Coordinator

    EconoLease • north vancouver, bc, ca
    Temporary
    Montreal, QC (12-month Contract).Join our fast-growing, enthusiastic team of young go-getters in a highly successful finance business. Where our passion is driven by a common purpose—to disrupt and ...Show more
    Last updated: 2 days ago • Promoted
    Customer Care Representative - Floater (Lower Mainland)

    Customer Care Representative - Floater (Lower Mainland)

    Sonova Group • Vancouver
    Full-time
    Customer Care Representative - Floater (Lower Mainland).Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment?.Are you passi...Show more
    Last updated: 18 days ago • Promoted
    VP, Client Business Partner - UM Canada

    VP, Client Business Partner - UM Canada

    UM Canada • richmond, bc, ca
    Full-time
    Vice-président(e), Partenaire d’affaires client.Le marketing numérique joue un rôle central et est intégré à toutes les étapes des campagnes. Le ou la VP est également responsable de maintenir une é...Show more
    Last updated: 2 days ago • Promoted
    Wealth Management Client Relations Associate

    Wealth Management Client Relations Associate

    RBC Dominion Securities • Vancouver
    Full-time
    A leading wealth management firm in Vancouver is seeking a Client Account Manager to maintain client accounts and provide exceptional service. This role requires at least 2 years of financial indust...Show more
    Last updated: 18 days ago • Promoted
    Client Partner

    Client Partner

    AEDALSOFT • vancouver, bc, ca
    Permanent
    Client Partner – Staffing & Recruitment Solutions.Independent Partner / Contract-Based Role (Performance-Linked Compensation). Client Partner – Staffing & Recruitment Solutions.The Client Partner wi...Show more
    Last updated: 15 days ago • Promoted
    Group Service Lead - Client Care & Admin Excellence

    Group Service Lead - Client Care & Admin Excellence

    Empire Life • Vancouver
    Full-time
    A life insurance company is seeking a Group Service Specialist in Vancouver to provide high-quality customer service and administrative support. The ideal candidate has over 3 years of experience in...Show more
    Last updated: 6 days ago • Promoted
    Senior Client Service Representative

    Senior Client Service Representative

    TEEMA Solutions Group • Burnaby
    Full-time +1
    Our client is looking for a Senior Client Service Representative within their Employee Benefits Division, who will play a key role in delivering exceptional service to our clients.You’ll act as a t...Show more
    Last updated: 17 days ago • Promoted
    Client-Focused Personal Banker : Grow Relationships

    Client-Focused Personal Banker : Grow Relationships

    BMO • Vancouver
    Full-time
    A leading financial institution in Vancouver is seeking a Customer Service Representative to engage with customers and provide tailored financial solutions. Responsibilities include conducting needs...Show more
    Last updated: 1 day ago • Promoted
    Client Partner

    Client Partner

    Apply Digital Ltd. • Vancouver
    Full-time
    Apply Digital is a global experience transformation partner.We drive AI‑powered change and measurable impact across complex, multi‑brand ecosystems. Leveraging expertise that spans across the custom...Show more
    Last updated: 18 days ago • Promoted
    Client Advocate PCAP

    Client Advocate PCAP

    Seamar • Vancouver
    Full-time
    Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing,...Show more
    Last updated: 18 days ago • Promoted
    Senior Client Relationship Manager, Group Retirement Savings

    Senior Client Relationship Manager, Group Retirement Savings

    Desjardins Group • Vancouver
    Full-time
    Are you an experienced professional with deep expertise in Group Retirement Savings (GRS) looking to take the next step or elevate your career in a senior, client-facing role? As a Senior Client Re...Show more
    Last updated: 1 day ago • Promoted
    Wealth Investment Associate - Client Growth

    Wealth Investment Associate - Client Growth

    Odlum Brown Limited • Vancouver
    Full-time
    A financial services firm in Vancouver seeks an Investment Associate to join their team.The role demands at least three years of client-facing experience and involves conducting market research, su...Show more
    Last updated: 15 days ago • Promoted
    Client Services Representative

    Client Services Representative

    MEDLOG Transport & Logistics • greater vancouver, bc, ca
    Full-time
    We dedicate ourselves daily to be the most customer centric, reliable and resourceful logistics and supply chain provider, engaged in providing customizable logistics solutions in order to help our...Show more
    Last updated: 2 days ago • Promoted
    Private Banking : Client Services Associate

    Private Banking : Client Services Associate

    Banque Nationale du Canada • Vancouver
    Full-time
    A leading financial institution in Canada is seeking a professional candidate to join their Private Banking team.The role emphasizes delivering exceptional customer service while providing administ...Show more
    Last updated: 17 days ago • Promoted
    Team Lead, Commercial Servicing

    Team Lead, Commercial Servicing

    Nesto Group • Vancouver
    Full-time
    CMLS Financial, one of Canada’s largest Commercial lenders, is looking for a Team Lead, Commercial Servicing to join our growing team. The Team Lead, Commercial Servicing is responsible for deliveri...Show more
    Last updated: 18 days ago • Promoted
    Team Lead, Commercial Servicing

    Team Lead, Commercial Servicing

    Nesto • Vancouver
    Full-time
    CMLS Financial, one of Canada’s largest Commercial lenders, is looking for a Team Lead, Commercial Servicing to join our growing team. The Team Lead, Commercial Servicing is responsible for deliveri...Show more
    Last updated: 18 days ago • Promoted