Subject Matter Expert

1) During pre-sales activities & RFP process :

• Support the sales & marketing activities (attend various conferences and the CORIS® Symposium(s))
• Contribute to RFI / RFP responses by identifying functional fits and gaps • Provide CORIS® product demos
• Assist domain teams with understanding of RFP requirements

2) During the CORIS® implementation process :

• Communicate with various stakeholders (within Abilis and within customer agency)
• Contribute to COTS and high-level solution meetings
• Serve as the primary CORIS and corrections expert in the COTS / Gap process
• Facilitate communications to and from customer(s), raise flags to management when needed.
• Provide training as needed to customer end users and / or trainers
• Assist with data migration efforts, population of LOVs, and customer understanding of CORIS®
• Assist customers with change management process
• Support the UAT process by answering customer inquiries and performing triage of customer bugs
• Support domain teams in the documentation of solutions to meet customer needs and identified gaps.

3) Within Abilis :

• Support product initiatives, provide inputs, solution validation and promote product roadmap
• Support internal teams by providing correctional and product expertise when needed
• Assist in review of customer-initiated change requests
• Respond to customer inquiries about CORIS functionality
• Provide demos of product features to meet customer needs
• Assist in the bug triage process