Manufacturing Quality ManagerIEC Holden • Brockville, ON, Canada

Manufacturing Quality Manager

IEC Holden • Brockville, ON, Canada

30+ days ago

Job type

Full-time

Job description

Job Description

Description

MISSION:
To lead and continuously improve the plant’s Quality Management System (QMS), ensuring products meet customer, regulatory, and internal standards while driving defect reduction, process capability, and a culture of quality across the manufacturing site.

Outcomes:

Lead the Site’s Quality Management System (QMS) to Compliance and Excellence:

Maintain AAR M1003 (or other applicable standards) certification with zero major non-conformances and ensure 100% of quality procedures and work instructions are current, fully followed, and audited quarterly.

Reduce Customer Complaints & Improve Customer Satisfaction:

Reduce customer product complaints by ≥ 20% within 12 months.

Improve Internal Quality Performance:

Deliver a 10–15% reduction in rework costs year over year.

Build and Lead a High-Performing Quality Team:

Develop and implement a training plan for all Quality Technicians and Inspectors.

Drive Continuous Improvement Culture:

Lead at least 2 major CI projects per year tied to quality or process improvement.

Role Competencies:

Ownership & Accountability:

Takes full responsibility for quality outcomes; does not make excuses.

Analytical Problem Solving:

Skilled in root-cause analysis, structured problem-solving, and data interpretation.

Process Discipline:

Promotes and models adherence to standards and documentation, guiding and coaching team members to follow processes and consistently achieve quality outcomes.

Leadership & Coaching:

Develops team members, provides clear direction, and holds others accountable.

Customer Focus:

Understands customer requirements; anticipates quality risks; communicates proactively.

Execution & Results Orientation:

Drives measurable outcomes and consistently meets deadlines by monitoring KPIs to track progress, identify gaps, and ensure continuous improvement.

Communication Skills:

Clear, concise reporting; can translate technical issues into business impact.

Collaboration:

Works effectively with production, engineering, supply chain, and external partners.

Manufacturing Quality experience:

Minimum 5 years of hands-on experience, applying advanced knowledge of PPAP, APQP, Control Plans, FMEA, and AAR M1003 standards.
Skilled in metrology, inspection methods, and ERP/QMS systems (Epicor, Plex, SAP) to drive compliance, product quality, and continuous improvement.

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Manufacturing Quality Manager • Brockville, ON, Canada

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