Housing Program Associate-C0776

London, Ontario is a growing and vibrant city. Our municipality is home to almost 500,000 residents, and welcomes all to live, work and play. Our employees take pride in working for a well‑run city that offers exceptional amenities, services and programs for our residents. Londoners love our urban trails, outdoor parks and events, recreation programs and our thriving arts, music and culture scene!

The City of London has implemented the Anti‑Racism and Anti‑Oppression (ARAO) division with the mandate to create and sustain action‑focused, positive, and lasting systemic change in the City of London so that race or membership in an equity‑denied group does not predict one’s access to opportunities or ability to engage whole heartedly in the London community. To learn more about The City of London’s commitment to Anti‑Racism and Anti‑Oppression, visit the ARAO website.

Service Area : Housing and Community Growth Division : Municipal Housing and Industrial Development

Job Type : Full‑Time Permanent # of Openings : 1

Summary of Duties :

Reports to Division Manager, Housing or Designate with direct supervision provided by the Housing Program Officer, assists and supports the administration of housing programs, services and agreements to ensure the achievement of divisional objectives and program compliance. Provides information and guidance to housing stakeholders on housing programs and services, agreements, local rules and standards, relevant legislation and property management best practices.

Work Performed :

• In support of the Housing Division program delivery and administration responsibilities, provides quality customer service by telephone, electronic mail and in person responding to housing stakeholders using courtesy, tact and discretion to deal with or settle requests and complaints, obtaining and / or handing out data or information and / or explaining, clarifying and exchanging data or information related to housing programs and services.
• Monitors program compliance through the regular review of housing stakeholder documentation and information in accordance with standard practices and methods referring unfamiliar situations to senior staff.
• Updates and maintains master files, schedules and other database information to ensure the accuracy and retention of both internal and external program data for reference and reporting requirements.
• Completes special assignments relating to the Housing Division’s data and informational needs.
• Maintains working knowledge of the Housing Services Act (HSA) and regulations, the Ministry of Municipal Affairs and Housing (MMAH) guidelines and notifications, local rules, standards, housing programs, services and community resources.
• Prepares and process accounting transactions and supporting documentation for the Housing Division including accounts payable vouchers, journal entries and EFT / PV for payments and receipts required under various programs and agreements in accordance with proper approvals, policies and procedures. Calculates and prepares billing to County of Middlesex. Assists Manager with quarterly budget monitoring.
• Ensures the financial documentation between the subsidy / payment database and the approved subsidy / payment portfolio files and agreements pertaining to all housing stakeholders are accurate and complete.
• Maintains control of Housing Division petty cash fund and is site coordinator for reconciliation of corporate credit card. Stays current with applicable HST tax rules and City accounting policy.
• Prepares general, financial and statistical reports on housing programs from a variety of data base systems and informational sources and develops communication / market material using various formats and electronic media.
• Completes general office and administrative duties including but not limited to, word processing, records management, and minute taking. Supports other Housing Division staff and functions as required, including acting as the Recording Clerk assigned to assist in receiving and cataloguing Requests for Final Review, supporting documents, and decisions.
• Performs related duties as assigned in accordance with Service Area and Divisional objectives.

Qualifications :

Post‑Secondary Certificate / Diploma (up to 2 years) in Business Administration, Human Services or a relevant Social Sciences program.

Experience :

Minimum 1 year of experience in a related field.

Specialized Training & Licenses :

Skills and abilities in the following areas are necessary :

Compensation & Other Information :

$43,779 – $64,094 (Level 7)

This posting is for 1 permanent position being filled on a permanent full‑time basis.

Current hours of Work : Monday – Friday from 8 : 30 a.m. to 4 : 30 p.m.

Work Arrangement : Hybrid. Subject to change in accordance with business requirements.

These hours of work are subject to change in accordance with the Collective Agreement and may include evening hours and Saturdays.

Police Record Check :

The successful candidate will be required to complete a Criminal Record Check.

As an inclusive employer, we are committed to providing a fully accessible recruitment process. Please contact us at any time during the recruitment process and let us know what accessible supports you may need.

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