Sales Associate

La Senza sales associates deliver a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth. They drive personal sales, live our values, represent the brand and demonstrate the La Senza selling model and behaviours.

Role and Responsibilities:

1. Focus on building new and lasting customer connections, delivering highly satisfying customer experiences, and confidently leading the La Senza selling model with passion and expertise for the brand.
2. Create a shopping experience that is effortless, inspiring, and productive through expert product knowledge and cultivating relationships to develop customer loyalty.
3. Promote and display teamwork across all areas to ensure a seamless customer journey.
4. Process customer transactions, returns, or exchanges accurately and efficiently, creating lasting impressions.
5. Demonstrate knowledge regarding inventory, customer requests, and provide feedback to store leadership.
6. Understand, adhere to, and reinforce brand standards.
7. Reinforce activities related to providing a safe working environment.
8. Maintain awareness of loss prevention by supporting honesty and connecting customer service, associate engagement, and shrink.
9. Assist with merchandise preparation, ensuring accurate pricing according to markdowns, markups, and promotions.
10. Replenish merchandise to create a full, abundant store and maintain visual standards.

Key Success Criteria:

1. Embraces the organization’s mission.
2. Meets availability criteria, including evenings, weekends, and non-business hours.
3. Works well as part of a team.
4. Genuinely desires to provide excellent customer service.
5. Possesses excellent listening, organization, and follow-through skills.
6. Can connect with customers and build meaningful relationships.

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