Inbound Sales Agent

Freightcom offers small, medium and large-sized businesses an efficient and cost-effective shipping solution based on deep shipping industry knowledge.

Freightcom was founded in 2010 with a specific focus on the small parcel and low-volume LTL sectors. Since then, we have rapidly grown Freightcom into a world-class technology company offering innovative solutions with freight transportation services. Our unique blend of transportation expertise, market focus on the shipping and freight industries, and our superior technology platform have empowered us to continuously improve and innovate shipping solutions that are game-changing for customers.

Our goal is to leverage our industry and technical expertise to help businesses ship better, save money, improve their delivery customer experience, automate the time-consuming processes associated with order fulfilment and shipping and ultimately, help our client's bottom line.

At Freightcom, we believe in making the work environment a better and more enjoyable place. That's why we've created a positive work culture where engaged professionals can grow and develop their skills.

As an Inbound Sales Agent, you will play a crucial role in handling incoming leads and guiding potential customers through the buying process. You will be responding to inquiries, qualify leads, and convert them into paying customers.

Responsibilities :

Present and sell company products and services to new and existing customers for inbound inquiries.

Resolve customer inquiries and complaints promptly and efficiently.

Set follow-up appointments to keep customers informed of the latest developments.

Take phone calls, assist customers, solve complaints, place orders, and schedule appointments.

Specialize in handling incoming sales inquiries with a customer-centric approach.

Act as the first point of contact for potential customers, often in response to marketing and advertising efforts.

Employ a consultative approach to understand customer needs and guide them through the purchasing process.

Build rapport and trust with customers, aiming to convert leads into satisfied clients.

Provide a seamless and informative experience aligned with the company's sales strategies and goals.

Qualifications :

Previous experience in sales, customer service, or related fields.

Familiarity with CRM platforms.

Strong ability to build rapport with clients.

Excellent communication and negotiation skills.

Deadline and detail-oriented.

Requirements :

Proficient in Microsoft Office

Excellent communication skills

Job Types : Full-time, Permanent

Job Types : Full-time, Permanent

Pay : $40,000.00-$50,000.00 per year

Benefits : Extended health care

Schedule : 8 hour shift

Monday to Friday

Ability to commute / relocate :

Bolton, ON : reliably commute or plan to relocate before starting work (required)

Language : English (required)

Work Location : In person