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Deskside Support Level 2

Deskside Support Level 2

PeopleToGoSt-John's, NL, Canada
30+ days ago
Salary
CAD22–CAD25 hourly
Job type
  • Full-time
  • Part-time
Job description

Position :         Deskside Support / Help Desk / Field Service Technician

Location :        St-John's, Newfoundland

Type :             Full-

e / Part-

e or Per Project

Responsibilities :

  • Perform intermediate-to-advanced hardware break-fix services on PCs, laptops, network printers, and servers, etc.
  • Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services : hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
  • Handle software installation / support / upgrades
  • Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues
  • Provide 2

level Help Desk support

  • Perform basic LAN and internetworking related activities
  • Handle bench repairs (depot service) & remedial maintenance
  • Respond / update / close calls from National Dispatch / Call Management Center
  • Communicate with customers to diagnose problem, establish E.T.A., and parts requirements

    • Knowledge, Skills, and / or Abilities Required :

  • Have 3 – 5 years of IMAC experience doing hardware roll-outs, refreshes, and other deployment related activities
  • Have 3 – 5 years of deskside support experience
  • Have 3 – 5 years of break-fix experience
  • Have strong internetworking and troubleshooting skills
  • Have A+ certification & at least one certification from either Cisco or Microsoft
  • May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
  • Must be a self-starter and have the ability to manage multiple tasks
  • Can act in a Team Lead capacity
  • Exceptional customer service skills
  • Good communication skills
  • Ability to work independently or as part of a team
  • Ability to complete tasks effectively with minimal supervision
  • Must be available to work flexible work schedules
  • Must have a minimum of a Diploma from a recognized IT program

    • Interested individuals should apply directly with a copy of their most recent resume and daytime contact information.

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