RQ08987 Web Specialist

Randstad CanadaNorth York, Ontario, CA

4 days ago

Job type

Temporary

Quick Apply

Job description

The Web Specialist will support the development and maintenance of web content and workflows using modern CMS tools such as Umbraco, SharePoint Online, and the Microsoft Power Platform. The role involves managing a centralized service catalogue, building workflows, and improving customer experience through content accuracy, accessibility, and usability. The specialist will also be responsible for translating technical details into clear, business-friendly content and working closely with technical leads and stakeholders across various levels of the organization.

Advantages

Work with modern content management systems including Umbraco and SharePoint Online
Engage in diverse responsibilities ranging from workflow design to documentation and training
Opportunity to collaborate with cross-functional teams and influence key web initiatives
Improve customer experience through effective content strategies and CMS workflows
Be part of a fully AODA-compliant service that impacts multiple enterprise divisions

Responsibilities

Develop, update, and maintain content and functionality across multiple web platforms

Implement and document CMS workflows and content approval processes

Analyze current web structures and recommend content strategy improvements

Ensure all content aligns with accessibility standards and compliance guidelines

Collaborate with technical leads, subject matter experts, and business stakeholders

Translate technical concepts into user-friendly documentation and training materials

Support developers with ongoing web content tasks and documentation

Define roles, responsibilities, and business workflows within the CMS

Qualifications

Proven experience with CMS platforms, especially Umbraco, .NET CMS, SharePoint Online, and Microsoft Power Platform

5+ years of business and technical writing experience, including internal documentation and web content

Strong knowledge of workflow design using tools like Visio, PowerPoint, or Excel

Familiarity with service management frameworks such as ITIL v3 or v4

Strong collaboration and communication skills for engaging stakeholders at various levels

Ability to analyze and document complex business workflows and processes

Summary

This position offers a dynamic opportunity to shape and manage a centralized service catalogue through advanced CMS tools and collaborative web strategies. The Web Specialist will play a critical role in improving the digital experience and ensuring consistent, accessible, and well-governed content delivery across the organization.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.