Opportunities Receptionist (Clerk 2)

About Us

At the Department of Opportunities and Social Development (OSD) we are a large and diverse department providing a broad portfolio of programs and services including Child and Family Wellbeing (CFW) Employment Support Services(ESS) Income Assistance (IA) Homelessness and Supportive Housing and Disability Support Program(DSP).

Through our services we advocate and help vulnerable Nova Scotians be independent self-reliant and secure. We work collaboratively across the province with a strong dedicated network of supports and staff to achieve desired and shared outcomes for all.

About Our Opportunity

As the Receptionist you are the first point of contact for clients service providers and the general public requiring excellent customer service skills. You will use various computer software systems and be responsible for assisting in the delivery of programs by providing a range of general inquiry/administrative support services.

This position involves direct client service and working in partnership with Social Workers and Caseworkers for the effective and efficient delivery of services.

Primary Accountabilities

We count on your expertise and excellent customer service to provide various administrative support including but not limited to:

• Interacting with clients service providers and staff in person or by phone
• Recording and relaying accurate information to appropriate staff
• Answering inquiries assessing urgency of requests and determining the best course of action
• Filing and coordinating daily incoming and outgoing correspondence
• Maintaining a filing system in accordance with government records management policy

Qualifications and Experience

You will have at least three (3) years of experience in an administrative support/ reception role.

You have demonstrated excellent customer service skills and a proven ability to effectively assist and communicate both in person and by phone. You work well under pressure and independently in a fast-paced environment. You have accurate keyboarding skills along with a working knowledge of various software programs and databases to delivereffective administrative support.

Though not required it is considered an asset if you:

• have completedabusiness course
• are knowledgable of services and programs offered by the Department and other community agencies

We will assess the above qualifications and competencies using one or more of the following tools: written examination standardized tests oral presentations interview(s) and reference checks.

Equivalency

This is an excellent career opportunity for many. We recognize equivalent combinations of training education and experience providing opportunities for individuals with diverse backgrounds to contribute their skills and expertise. Equivalencies include but are not limited to:

• A completed 2-year diploma and one (1) year of experience
• A completed 1-year diploma and two (2)years of experience

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan Health Dental Life Insurance General illness Short and Long Term Disability Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings click here: Benefits for government employees.

Working Conditions

Most of your time is spent in a comfortable office setting. Occasionally you may need to move or lift objects such as boxes or files. You will have daily contact with the public various Government Departments as well as other local Agencies.

Your normal work week is 35 hours/week 7 hours/day.

Additional Information

This is a Term employment opportunity with an anticipated end date of August 21 2026. The appointment status (term temporary or casual) is dependent on the start date of the successful candidate.

What We Offer

• Career Development where you have access to career guidance tools resources and ongoing training for every stage of your career.
• Engaging workplace. Our Employees feel valued respected connected and tuned in. We have forward-thinking policies and strategies.
• Countless career paths.
• Department Specific Flexible working schedules.