Senior Analyst, Global Analytic Insights (Belleville, ON, Canada)

Senior Analyst, Global Analytic Insights

Belleville, ON, Canada – onsite, 5 days per week, full time.

Overview

Concentrix is a global technology and services leader that empowers the world’s best brands with data, insights, and advanced technology solutions. The Concentrix Catalyst team drives transformation, data, and technology services that modernize and simplify the customer experience. The Analyst, Global Analytic Insights will lead a small analytic team and own analytic projects that directly impact business outcomes and operational excellence.

Responsibilities

• Work in partnership with internal and client units to gain a comprehensive understanding of business strategies, processes, and services.
• Map and review assigned business processes from end-to-end, identify operational, financial, and technological risks, and provide quantified mitigation strategies.
• Scope and manage analytical projects, including timeline creation, documentation, data analysis, and presentation of actionable recommendations.
• Implement and track the impact of recommendations to ensure value realization and continuous improvement.
• Listen to live and recorded calls to generate data, assess customer emotions and satisfaction levels through sentiment analysis, and identify hindrances to issue resolution.
• Maintain clear communication with stakeholders, present findings to executives, and manage project governance.

Qualifications – Required

Preferred

Salary and Benefits

The base salary range for this position is $66,472–$94,960 (CAD) plus incentives aligned with individual and company performance. Eligible employees receive medical, dental, and vision insurance, comprehensive employee assistance program, RRSP, paid time off, and holidays.

Application Deadline

01 / 12 / 2026.

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