Software Support Engineer (Contract)

Position : Software Support Engineer (Contract)

Location : Burlington, ON (3 days onsite per week)

Schedule : Hybrid (3 days onsite)

Job Type : 6-month contract

Posting Type : Open vacancy

Our client is seeking a hands-on and adaptable Software Support Engineer to support a fast-paced, hardware-enabled software environment. This role focuses heavily on onsite support, software provisioning, and large-scale device configuration, ensuring a high-quality experience as products are prepared and delivered to customers.

The ideal candidate is a strong problem-solver who thrives in operational settings, is comfortable supporting both software and hardware, and can manage a high volume of requests while maintaining clear documentation and standardized processes.

Key Responsibilities

• Support warehouse-based provisioning, including software installation and configuration across large volumes of devices
• Assist with ad-hoc onsite support needs as products arrive and are prepared for customer delivery
• Act as a primary point of contact for end-to-end provisioning and deployment processes
• Coordinate closely with logistics and warehouse teams to ensure timely delivery and readiness
• Document troubleshooting steps, processes, and instructions to enable consistency and scalability
• Provide technical guidance to non-technical team members using clear, accessible language
• Implement and maintain automation tools, manage code under version control, and write clear commit messages
• Track work using Jira, maintain documentation in Confluence, and participate in on-call coordination workflows
• Work with cloud platforms such as AWS and GCP, including log analysis, monitoring, and asset management
• Configure and manage VPN solutions to support remote access to deployed products
• Use Android Debug Bridge (ADB) to analyze logs, identify root causes, and troubleshoot device-level issues
• Test RESTful APIs using tools such as Postman and gRPC endpoints using tools like Kreya
• Work with relational and non-relational databases, including PostgreSQL and MongoDB
• Share insights from onsite operations with Engineering and QA teams to improve product quality and reliability

How to apply

Please send your resume in Word format to shannon.scullion@quantum-qtr.com.

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