Bilingual Transportation Desk Ajuster

We are currently recruiting for a Bilingual Transportation Desk Ajuster to join our team in Montréal, Québec. The position location is flexible, and we can offer in-office, hybrid or fully remote working arrangements.

The successful candidate will investigate, evaluate, negotiate, and settle claims by telephone and correspondence. Settling losses within delegated authority or reporting to clients while also directing field adjusters and legal council on a task basis.

*This role requires frequent interactions in English and requires reading and preparing documents in English on a frequent basis

Responsibilities:

• Investigation, collection, and analysis of claims information.
• Evaluates coverage, liability and quantum.
• Negotiates, settles, finalizes claims.
• Accurate recording, reporting and presentation of files.
• Maintenance of accurate billing, and time and expense records.
• Work with manager to maintain client relations.

Qualifications:

• 3- 5 years of technical experience handling transportation & cargo claims
• Personal and Commercial AMF license.
• Full professional bilingual proficiency in French and English.
• Post-secondary education in an insurance related field is an asset.
• Ability to conduct telephone investigations, evaluate, negotiate and settle first- and third-party commercial lines claims.
• Proficient in maintaining accurate and detailed activity, transaction and reserve records.

• Advanced computer skills.
• Excellent telephone etiquette and courtesy.
• Excellent communication skills.
• Must be a team player with a strong commitment to quality and customer service.
• Advanced computer skills including Office 365 and Windows 10
• Strong desk management skills including file diary management and adherence to client service level agreements. Continuous interaction with clients, claimants, and field staff for the exchange of information often requiring analysis of alternative courses of action.
• Ability to provide direction on claims handling decisions and manage multiple stakeholder interests.
• Works on progressively more complex claims