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Sr. Project Manager, CRM Implementation (contract or temporary assignment)

Sr. Project Manager, CRM Implementation (contract or temporary assignment)

Export Development CanadaLaval, Quebec
24 days ago
Salary
CA$94,664.00–CA$126,219.00 yearly
Job description

Sr. Project Manager, CRM Implementation (contract or temporary assignment)-00050B

Posting Date :

Jan 28, 2025, 4 : 13 : 46 PM

Primary Location : Ontario-Ottawa

Job Type : Contract

Schedule : Full-time

Description

Export Development Canada (EDC) is a financial Crown corporation dedicated to helping Canadian businesses make an impact at home and abroad. EDC offers financial products and knowledge to help Canadian businesses confidently enter new markets, reduce financial risk, and grow their business.

When you join our team, you’ll be helping Canadian businesses learn the endless possibilities that open to them through export and help bring their vision, passion, and innovation to the world. Your knowledge and expertise will support more than 25,000 Canadian businesses and their customers in as many as 200 markets worldwide. You’ll work amongst the best and brightest in an inclusive, collaborative environment that fosters professional development and success. And you’ll know that you’re making an impact every day – for businesses, for Canada and for the people you work with.

Are you ready to make an impact? Join EDC, recognized as a Top 100 and Top Family-Friendly Employer, as we take on the risk so Canadian businesses can take on the world. #LI-Hybrid

Team Overview

The Senior Project Manager, Customer Relationship Management (CRM) Implementation will report to the Director of Project Managers and will manage the implementation of EDC’s CRM solution in partnership with the Business Initiative Lead and the Technology Delivery Director.

To be successful in this role, the individual will need a blend of technical knowledge on financial systems, strong project management skills, preferably previous experience PMing a CRM Implementation or corporate wide on premises to cloud initiatives with significant business process modernization, and effective interpersonal abilities. The role will require collaboration with both the business and IT groups to ensure that the solution and its implementation align with corporate strategy, the resources are efficiently allocated, any risks are mitigated, defined outcomes are achieved, and benefits are realized. This role is ideal for a seasoned project manager with extensive experience in CRM implementation, looking to lead strategic projects and drive organizational success.

Key Responsibilities

  • Project Management :  Lead a medium to large project team, with the Initiative Lead and Technology Lead define the project vision, communicate outcomes, foster a collaborative and productive work environment. Guide the team to achieve quarterly and annual outcomes. Coordinate team actions and manage team member transitions.
  • Stakeholder Management :  Work closely with key stakeholders, including Finance teams, IT groups and external vendor / system integrators. Ensure overall project health, including risk management, invoice validation, timesheet processing, and steering committee preparation.
  • Resource Management :  Manage project resources, proactively handle project costs within Planview, provide forecasts, and present variances with narratives at review points.
  • Planning and Execution :  Ability to develop detailed project plans, manage timelines and ensure project milestones are met. Ensuring activities are identified, organized, and resourced to meet project objectives. Turning the project plan into Epics and Features within ADO.
  • Risk Management :  Identify, manage, assess, escalate and assist with mitigation of risks, issues, dependencies, and constraints. Develop and implement solutions as needed.
  • Communication : Consolidate and align information for key stakeholders, ensuring accurate and relevant updates.

Additional Responsibilities :

  • Plan for quarterly targets and update plans to align with actual work states.
  • Connect regularly with initiative leads for updates and consolidate work progress.
  • Manage project review processes and provide stakeholders with key recommendations.
  • Implement innovation processes to ensure continuous improvements.
  • Provide documentation and training for successful transition to business as usual.
  • Screening Criteria

  • Undergraduate degree in Business Administration, Project Management, or a related field.
  • Minimum 7 years of experience in project management, with a focus on CRM implementation
  • Strong organizational skills, problem-solving skills
  • Advanced written and verbal communication skills
  • Proficiency in project management tools (e.g., ADO, AgilePlace, Planview Roadmaps, Excel, PowerPoint, SharePoint, MS Teams).
  • Knowledge of business development principles and processes, including marketing.
  • Understanding of Agile Framework and project management principles and practices.
  • Assets

  • Bilingual in both official languages (English and French)
  • Experience with Planview, Lean Kit, and Azure ADO.
  • Understanding of the SalesForce services & proficiency in using and implementing a Salesforce solution
  • Compensation Details :

  • Project Manager 18 : Salaries typically range from $94,664 to $126,219 annually, based on qualifications and experiences
  • Location

  • Export Development Canada is a hybrid work environment.
  • This role may be performed from EDC’s headquarters in Ottawa, or from the Community Hub in Toronto, Mississauga, Montreal, Laval or Brossard.
  • EDC's Commitment to Employment Equity

    EDC is committed to employment equity and achieving a diverse workforce. EDC actively encourages applications from women, Aboriginal peoples, visible minorities, persons with disabilities and members of the 2SLGBTQI+ community. If selected for an interview, please advise us if you need any special accommodation.

    Application deadline : Feb 14, 2025, 11 : 59 : 00 PMCandidates must meet the requisite government security screening requirements.

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    Sr. Project Manager, CRM Implementation (contract or temporary assignment) • Laval, Quebec