Process Manager

Requisition ID : 244978

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

This role oversees one or more ITSM process (Depending on the area of focus) to ensure that ITSM processes are executed in a controlled and authorized manner, in compliance with governing regulations, Scotiabank’s standards, policies, processes, and procedures.

Is this role right for you? In this role you will :

• Create and maintain documentation
• Training
• Governance
• Process analysis
• Work with business stakeholders, platform team and representatives from CIO areas to identify and document process improvements.
• Work with various teams including reporting, risk, software development, and operations and SRE to ensure that all technical and business requirements are being met and that work receives the appropriate level of priority
• Process Ownership / Continuous improvement
• Leadership
• People and non-people leadership skills
• Reporting & Analytics design
• KPIs, Metrics
• Project work / leadership
• Support the department initiatives during development and execution, involve stakeholders (e.g. risk, legal, audit) as required
• Community engagement and outreach
• Work in collaboration with the ITSM Process / Product Owners, ITSM Platform team, and  Engineering areas to Champion ITSM culture and practices.
• Help with internal and external communication, improves transparency and radiate information
• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have :

What's in it for you?

Location(s) :  Canada : Ontario : Scarborough

Scotiabank is a leading bank in the Americas. Guided by our purpose : "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.