Operations Support

Position Summary

Reporting to the Operations Manager, the Operations Support will work to ensure our product is moving safely, efficiently and meeting our customer’s expectation. This person will work closely with our warehouse team, dispatchers, drivers, customers and all other internal / external staff to ensure that customer satisfaction is enhanced.

Schedule : Mon- Fri

Shift Timing : 9 : 30 am- 6 pm

What you will do

• Support operational and dispatch team with planning, scheduling, and customer service items
• Ensure system accuracy to reflect expectations
• Ensure customer satisfaction, response times and proper email etiquette.
• Investigate system and yard checks to confirm accuracy
• Keep Operations and Terminal Management apprised of all problems encountered, driver issues, customer’s comments and / or related issues
• Liaise with Interline, Drivers, Carriers, Operators and Super Operators to coordinate drivers and communicate our expectations
• Maintain satisfactory levels of on time delivery by ensuring all targeted deliveries are made on schedule and advise in advance of any foreseen issues
• Maintain reporting and follow up of outstanding action items.
• Liaise with warehouse and other inner office departments on problems encountered, customer’s comments and related issues
• Complete and submit tasks and reports in a timely manner
• In preparation for annual vacation insure back up is designated and aware of your daily duties. Notify your contacts of the same.
• Assist with general office duties of the department. Answer the phones and emails, filing, photocopying
• Become familiar with the company’s policies and procedures
• Represent the company in a professional manner
• Maintain a clean and orderly work place
• Participate in ongoing training, cross training and assist in other positions required
• Assist with unforeseen issues as requested
• Other duties as assigned by management

What You’ll Bring

Why people love working for Canada Cartage

We are a top employer!

Come work with an industry leader!

Canada Cartage is committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA). We are determined in meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA at any point in your application or employment duration, please let us know.

We would like to thank all those expressing an interest in this position; however only the candidates selected for an interview will be contacted.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women.

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