E-Commerce Customer Service Representative

E-Commerce Customer Service Representative

Join to apply for the E-Commerce Customer Service Representative role at TELUS Digital

Requirements and Description

Deadline to apply : 10 / 1 / 2025

E-Commerce Customer Service Rockstars Wanted! Are you passionate about helping businesses thrive in the digital marketplace? Do you have a knack for solving problems and a desire to make a real impact? Join our team of Customer Service Representatives (CSRs) and become the driving force behind merchant success on a leading multinational retail e-commerce platform!

Location : Montreal, Canada (on-site opportunity)

What You'll Do :

• Provide lightning-fast, unscripted, comprehensive solutions through chat, email, and phone
• Tackle merchant challenges head-on, guiding users to victory with expert troubleshooting skills
• Shape the future of e-commerce by contributing to an ever‑evolving knowledge base
• Embrace diverse roles and responsibilities with adaptability
• Stay on the cutting edge of technology and continuously expand your expertise

Your Mission, Should You Choose to Accept It :

What Sets You Apart :

Flexibility is Key :

What's in it for You :

Ready to embark on an exciting career journey? Join us in shaping the future of online retail! Apply now and let’s revolutionize e‑commerce support together!

Note : Knowledge of English is required for this position because the team member will be regularly asked to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Salary : $42,000 (CAD)

Additional Job Description

Customer Service Representatives (CSRs) play a vital role in assisting users on a major multinational retail e‑commerce platform. Their primary responsibility is to ensure that merchants, partners, and buyers receive prompt, thorough, and compelling solutions to enhance their business success. CSRs are tasked with delivering high‑quality customer service in every interaction, ensuring customers receive the necessary information and assistance. All representatives undergo comprehensive paid training, and their support capabilities expand as they gain proficiency through a combination of classroom and hands‑on learning experiences.

Language Reference

English

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi‑shore, multi‑language programs offer safe, secure infrastructure, value‑based pricing, skills‑based resources and exceptional customer service— all backed by TELUS, our multi‑billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Other

Industries

IT Services and IT Consulting

French Section

Rockstar du Service à la Clientèle en E-Commerce ! Êtes‑vous passionné par l'idée d'aider les entreprises à prospérer sur le marché numérique ? Avez‑vous un talent pour résoudre des problèmes et l'envie de faire une réelle différence ? Rejoignez notre équipe de Représentants du Service à la Clientèle (RSC) et devenez la force motrice derrière la réussite des marchands sur une plateforme de commerce électronique internationale de premier plan !

Localisation  : Montréal, Canada (opportunité sur site)

Ce que vous ferez :

Votre mission, si vous l'acceptez  :

Ce qui vous distingue  :

La flexibilité est essentielle  :

Ce qui vous attend  :

Prêt à vous embarquer dans une carrière passionnante ? Rejoignez‑nous pour façonner l'avenir du commerce en ligne ! Postulez maintenant et révolutionnons ensemble le support e‑commerce !

Remarque  : La connaissance de l'anglais est requise pour ce poste, car le membre de l'équipe sera régulièrement amené à interagir en anglais avec des parties externes ou internes, ou à utiliser des applications ou logiciels en anglais dans le cadre de ses responsabilités.

Salary : $42,000 (CAD)

#J-18808-Ljbffr