Quality Assurance Specialist

Job Description

Job Description

About the Role

Reporting to the Director, Quality Assurance this role is a member of the national operations team and is responsible for the implementation of residential initiatives to support growth and contribute to the quality of reports being sent to our clients; aligned with the National Director, Operations. The incumbent will be responsible for working with, coaching & mentoring a large field team regionally and ensuring the proper procedures are being followed as shared in the iv3 training manuals. A strong background in the field of risk management, building & construction, fire protection systems, valuations and prior field & audit review experience is a must.

Responsibilities

• Coaches and mentors the residential field team, monitoring performance and ensuring accountability to national guidelines
• Management & Accountability to National policies & procedures surrounding Quality Assurance & training programs internally & externally
• Execution and Support of Training Material for Residential Lines both for internal & external purposes
• Support and feedback provided on determining Tier Levels, KPIs and other metrics of field inspector to support the Inspector of Excellence Program and build career paths for field inspectors
• Supports appropriate residential sales and marketing activities or strategies with operational risk control support for new products and / or segments
• Drives consistent elevation of individual and organizational operational competencies
• Provides leadership, strategic guidance and accountability around metrics & KPI’s including quality assurance, completed work, inspector guidelines, SLA’s etc.
• Ensures strong understanding of the P&C marketplace with deep understanding of technical requirements for building code, construction, NFPA, fire code, valuations and underwriting requirements
• Provides tactical direction into the corporate marketing plan and ensures that all field staff are in alignment
• Ensures that all internal and external communications support the corporate brand strategy and positive messaging is provided at all times
• Works with the Director, Quality Assurance on market research to support new product development
• Ensures delivery and accountability of all reports in accordance with SLA expectations and National Quality Assurance standards
• Front line quality assurance review & Management of QUALITY ASSURANCE review of all reports, before sending to the clients for review and evaluation. Periodic spot audits and other responsibilities as determined by the Director, QUALITY ASSURANCE will also be required.
• Build and maintain strong internal and external relationships with key stakeholders including insurance carriers, third party vendors, field staff, and directors.

Skills and Expertise

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties, and skills required.

About Solidifi

Solidifi is a leading network management services provider for the residential lending industry. Our platform combines proprietary technology and network management capabilities with tens of thousands of independent qualified field professionals to create an efficient marketplace for the provision of mortgage lending services. We are a leading independent provider of residential real estate appraisals and title, and settlement services. Our clients include top 100 mortgage lenders in the U.S. and some of the largest banks and insurance companies in North America. Solidifi is a wholly owned subsidiary of Real Matters (TSX : REAL). Visit for more information and stay connected with our latest news on LinkedIn.

Equal Opportunity Employer

Solidifi is an Equal Opportunity Employer; applicants are considered for all roles without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Please advise us at any point during the recruitment and selection process if you require accommodation. Solidifi is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.