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Training Specialist- Group Benefits

Training Specialist- Group Benefits

Co-operatorsToronto, ON, CA
23 days ago
Salary
CA$57,375.00–CA$95,625.00 yearly
Job type
  • Full-time
Job description

Company : CLIC

Employment Type : Regular Full-Time

Work Model : Remote

Language : English is required, French is an asset.

The Opportunity :

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

The primary focus is responsible for delivering discipline training to new and existing Sales Support team members, audits of work tasks, procedures and process improvements. Is an expert in a variety of work processes based on job related experience and training. This position will work closely with the Supervisors and Manager of the discipline’s area.

How you will create impact :

  • Develop structured training programs and enhance / modify existing training programs including learning styles for the sales support area
  • Train, educate and coach new and existing staff on all tasks pertaining to group benefits, the client experience and client relationships
  • Assist in knowledge transfer of complex client arrangements and proposing solutions as required
  • Input on the development of the Audit Plan, perform quality assurance audits, evaluate audit results and create recommendations
  • Recommend and implement process improvements which includes training to ensure consistent practices across the national team
  • Maintain and update training materials and procedure / process documents as needed
  • Participate as a subject matter expect on projects and any assigned tasks within the projects

How you will succeed :

  • You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
  • You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
  • You have strong communication skills to clearly convey messages and explore diverse points of view.
  • You build trusting relationships and provide guidance to support the development of colleagues.

    • To join our team :

  • You have 2 – 4 years Group Benefits Insurance experience
  • You have a GBA designation or working towards GBA designation
  • You have experience developing and delivering a Training Program
  • You have thorough understanding of Group Benefits products, procedures and processes and interdependencies between various departments
  • You are technically savvy and proficient use of Microsoft Office
  • You have the ability to manage competing priorities and defined timelines
  • You have demonstrated verbal and written communication skills

    • What you need to know :

  • You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

    • What’s in it for you?

  • Training and development opportunities to grow your career.
  • Flexible work options and paid time off to support your personal and family needs.
  • A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
  • Paid volunteer days to give back to your community.
  • In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (, health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

    • Expected Salary Range : $57,375 $95,625

  • The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to : local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.