Technical Support Representative (Remote)

Technical Support Representative (Remote)

Technical Support Representative (Remote)

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Job Title

Technical Support Representative (Remote)

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Job Title

Technical Support Representative (Remote)

Job Description

The Technical Support Representative (Remote) works from home and interfaces with customers via inbound calls. You would be the human connection between customers and their technology. Using your own personal touch, you will answer questions about products and services while enriching customers’ lives. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

Job Description

The Technical Support / Customer Service Representative (Remote) works from home and interfaces with customers via inbound / outbound calls and / or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and / or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “ World’s Best Workplaces ,” “ Happiest Employees ,” and “ Best Companies for Career Growth ” awards every year? Then a remote Technical Support Representative position at Concentrix is just the right place for you!

As a remote Technical Support Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

As a Technical Support Representative working from home, you will :

• Be the friendly voice of our client, answering questions about products and services while providing world-class customer service, troubleshooting, and technical support
• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Be an amazing problem-solver
• Maintain broad knowledge of client products and / or services, such as : smartphones, tablets, computers, and wearables; Familiarity with iOS and / or MacOS, or comparable technology is preferred
• Deliver expert customer experiences…with a smile.

Your Qualifications

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support Representative (Remote) role include :

What’s In It For You

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with :

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

Location :

CAN, ON, Work-at-Home

Language Requirements

Time Type : Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status. Currently, this position may be performed only in the following provinces / territories : AB, BC, MB, NB, NL, NS, ON, PE and SK.

Apply Now

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

IT Services and IT Consulting

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