Enforcement Customer Service Representative (Remote) _CANADA

Description

Reimagined Parking is more than a parking management company. In addition to our comprehensive parking management services, we provide parking technology, parking consultation services, mobility services (like EV charging stations), and powerful alternative use cases for parking real estate.

We are parking innovators transforming underutilized urban properties into thriving multi-use spaces.

As a Customer Experience Representative (CXR), you would help Monthly and Transient Parking customers who have received parking notices.

Inquiries will come through multiple channels including calls, emails, online forms, SMS, and chat interactions. A successful CXR provides consistent, efficient, and professional customer service in assisting internal and external customers with monthly and daily parking requirements.

This role is only for Canadian residents only.

This is a permanent work-from-home position. It will be a full time position for 35 to 40 hours weekly work schedule between 8 : 30am 5pm Pacific Time / 11 : 30am 8pm Eastern Time.

Key Responsibilities

• Handle customer inquiries regarding parking violation notices, general parking inquiries, monthly parking, and other assigned duties
• Process secure payments for parking violation notices
• Operate with Speed, Agility and Accuracy
• Use critical thinking and decision-making skills to handle back-to-back interactions in a fast-paced, multi-tasking environment
• Toggle between multiple Reimagined Parking systems and databases to look up information, update records, and log key details about customer interactions
• Maintain attention to detail and accuracy in both verbal (phone) and textual (email, chat, and SMS) communications
• Maintain customer records and handle customer information with sensitivity to privacy
• Champion Customer Success
• Demonstrate empathy and excellent listening skills
• Demonstrate superior grammar skills, and professional written language.
• Foster customer success by efficiently resolving customer inquiries and complaints
• Embrace performance-based targets and call monitoring / recording
• Other duties as assigned

Skills, Knowledge and Expertise

• Must be at least 18 years of age
• High school diploma or equivalent certification
• Previous experience in a high-volume, fast-paced environment
• A strong work ethic and reliability with professionalism and poise
• Superior interpersonal, verbal, and written communication skills
• 40 WPM typing speed
• Consistent attention to detail while performing repetitive tasks
• Ability to work from a seated position at a desk and talk on the phone for 8 hours a day
• Designated quiet uninterrupted workspace at home with a reliable wired (ethernet) high-speed internet connection
• Computer with 6GB RAM, USB wired headset and mic, a keyboard with numpad, and monitor for use during probation
• An Android smartphone or iPhone is required for 2-factor authentication
• A knowledge of contact center policies and software, including CRM, phone systems, etc. is an asset but is not required

What We’ll Provide

• Computer, headset, monitor, keyboard, and full two weeks training for Reimagined Parking systems for the role.
• Career-pathing and advancement opportunities
• A set regular Monday-Friday schedule
• Fully Remote role, no need to commute!

Full-Time Employee Only)

Medical / Vision plan

Dental plan

Life Insurance

AD&D

LTD - offered based on employee group

RRSP - offered based on employee group

EAP - offered based on employee group

Vacation

The Reimagined Parking family of nationally recognized brands Impark, Lanier, Republic Parking, AmeriPark, and ParkOne is the world's leading tech-powered, people-driven parking solutions provider.

Our workforce of 8,000 manages 3,400 high-density parking facilities across 500 North American cities, generating 34 million digital transactions annually.

Reimagined Parking is an equal opportunity employer. Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination / class status protected by state / provincial or federal law, as applicable.

Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.