Customer Service Representative

Help us boldly shape retail in Canada

As the Financial Services segment of one of Canada’s most trusted and iconic retail brands, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work.

Join an award winning team that dreams big and works together to provide Canadians from coast-to-coast the customer service they’ve come to count on. We are currently looking for individuals that are passionate about driving an exceptional customer experience and committed to going above and beyond to make that happen.

Both English and Bilingual roles are available. In our bilingual roles candidates will be required to speak both English and French fluently.

While our department hours vary shifts will be primarily evenings and weekends, you must be available during evenings and weekends to be considered.

The option to work remotely is available for applicants residing in Ontario.

What you bring

We are looking for individuals who are :

• Customer focused, who go above and beyond to respond to the evolving needs of our customers
• Solutions oriented and outcome focused, with a strong attention to detail
• Team players with strong communications skills, who build relationships easily

Roles we are currently sourcing for at the Canadian Tire Corporate Contact Centre :

Corporate Roadside Assistance Representative :

Roadside Assistance hours of operation :

6 : 00am – 11 : 00pm, Monday to Sunday

As a condition of employment, our corporate positions are subject to the successful completion of Criminal Background Check

Roles we are currently sourcing for at the Canadian Tire Bank Contact Centre :

Bank Customer Service Representative :

Bank Customer Service hours of operation :

Monday to Friday 8 : 00am – 8 : 00pm

Saturday and Sunday 8 : 00am – 6 : 00pm

Bank Fraud Servicing Representative (Card Security) :

Bank Card Security hours of operation :

Monday to Friday 8 : 00am – 8 : 00pm

Saturday and Sunday 8 : 00am – 6 : 00pm

Bank Credit Services Representative (Credit Services Group) :

Credit Services hours of operation :

Monday to Friday 7 : 00am – 9 : 00pm

Saturday 8 : 00am – 6 : 00pm

Sunday 1 : 00pm – 5 : 00pm

While some experience is preferred, if you have a willingness to learn and can solve problems while keeping the customer top of mind, then this is definitely the place to be.