front desk agentPHI Hotel Group • Vernon, BC, CA

No longer accepting applications

front desk agent

PHI Hotel Group • Vernon, BC, CA

30+ days ago

Job type

Full-time

Permanent

Job description

Work Term: Permanent
Work Language: English
Hours: 35 to 40 hours per week
Education: Secondary (high) school graduation certificate
Experience: 1 year to less than 2 years

Tasks

Investigate complaints and claims
Register arriving guests and assign rooms
Resolve complaints and claims
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Answer telephone and relay telephone calls and messages
Contact customers to deliver requested wakeup calls
Provide customer service

Personal suitability

Client focus
Excellent written communication
Flexibility
Organized
Team player

Employment terms options

Early morning

Government programs

Recognized employer

Employment terms options

Evening

Employment terms options

Morning
Night
Day

Support for persons with disabilities

Participates in a government or community program or initiative that supports persons with disabilities

Support for newcomers and refugees

Participates in a government or community program or initiative that supports newcomers and/or refugees

Support for youths

Participates in a government or community program or initiative that supports youth employment

Support for Veterans

Participates in a government or community program or initiative that supports Veterans

Support for Indigenous people

Participates in a government or community program or initiative that supports Indigenous people

Support for mature workers

Participates in a government or community program or initiative that supports mature workers

Supports for visible minorities

Participates in a government or community program or initiative that supports members of visible minorities

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Front desk agent • Vernon, BC, CA

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