Workflow Consultant - Applications and Integration

Job Description

The Workflow Consultant works collaboratively with internal and external stakeholders to implement, optimize, support, and maintain the Hospital’s systems, processes and integrations for all Mackenzie Health sites. This includes being accountable for driving system and process innovations, implementing and integrating non-clinical systems and processes, and managing best customer service support.

Contribute to safe, quality care by :

• Analyze and evaluate business needs, consult with vendors and stakeholders from multiple departments, and identify requirements for the development of system solutions to automate, improve, or implement business processes and / or new systems.
• Lead stakeholder engagement, system problem solving, changes, patching, configuration, release documentation, process mapping and oversee all matters related to the systems.
• Coordinate and conduct user training sessions; develop and update user documentation, written instructions, training guides, manuals and materials for users and application support.
• Create and maintain test scripts and lead testing.
• Foster and initiate a culture of cross training and actively share knowledge in support of the organization’s skills growth.
• Facilitate adoption of process changes and the new systems by involving key users and stakeholders in the execution of the communication and stakeholder engagement planning
• Provide team leadership, mentorship, input and support for the implementation of operational and strategic plans of non-clinical systems.
• Prepare status reports, presentations, and other documents; participate on committees and meetings
• Other duties as required.

What must you have?

What else do you bring?

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.