user support technician

Omni Logic Solutions, Inc
Burnaby, BC, CA
$31 an hour
Permanent
  • Durée de l'emploi : Permanent
  • Langue de travail : Anglais
  • Heures de travail : 40 hours per week
  • Education :
  • Expérience :

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Work setting

Consulting firm

Tasks

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines

Personal suitability

  • Client focus
  • Efficient interpersonal skills
  • Organized
  • Team player

Experience

1 to less than 7 months

Support for persons with disabilities

  • Offers mentorship, coaching and / or networking opportunities for persons with disabilities
  • Provides awareness training to employees to create a welcoming work environment for persons with disabilities

Support for newcomers and refugees

  • Recruits newcomers and / or refugees who were displaced by a conflict or a natural disaster (for example : Ukraine, Afghanistan, etc.)
  • Supports newcomers and / or refugees with foreign credential recognition
  • Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and / or refugees

Support for youths

  • Offers on-the-job training tailored to youth
  • Offers mentorship, coaching and / or networking opportunities for youth
  • Provides awareness training to employees to create a welcoming work environment for youth

Support for Veterans

  • Offers mentorship, coaching and / or networking opportunities for Veterans
  • Provides awareness training to employees to create a welcoming work environment for Veterans
  • Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example : gradually increasing hours and responsibilities, etc.)

Support for Indigenous people

  • Offers mentorship, coaching and / or networking opportunities for Indigenous workers
  • Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
  • Provides cultural competency training and / or awareness training to all employees to create a welcoming work environment for Indigenous workers

Support for mature workers

  • Applies hiring policies that discourage age discrimination
  • Provides staff with awareness training to create a welcoming work environment for mature workers
  • Offers mentorship, coaching and / or networking opportunities for mature workers

Supports for visible minorities

  • Applies hiring policies that discourage discrimination against members of visible minorities (for example : anonymizing the hiring process, etc.)
  • Offers mentorship programs that pair members of visible minorities with experienced employees
  • Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities
  • 9 days ago
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