Desktop Support Technician - Junior (CAN)Mindlance • Markham, ON

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Desktop Support Technician - Junior (CAN)

Mindlance • Markham, ON

12 days ago

Job type

Full-time

Job description

What You’ll Be Doing :

Provide first-level IT support to in-person clients.
Help set up devices and mobile accessories.
Communicate status updates with internal clients.
Ensure that requests are being prioritized and closed in a timely manner.
Work alongside a senior IT Technician who can help with escalations and provide guidance to advance your IT support knowledge.

Key Qualifications :

Basic understanding of Windows troubleshooting.

Familiarity with Android / iOS environments.

Customer-oriented mindset.

Ability to take clear notes and capture problems correctly.

A general understanding of macOS is a plus but not required.

What Would Set You Apart :

Familiarity with PowerShell or command line interface (CLI).

CompTIA A+ certification.

Prior customer service experience.

Familiarity with networking concepts (DNS, LAN, WAN).

Who We’re Looking For :

Candidates with an interest in technology and experience working in a customer-facing role.

Individuals who can patiently take the time to understand an issue to properly document it.

Someone who can comfortably navigate a PC to perform basic troubleshooting.

Juniors or seniors pursuing a degree related to technology such as Management Information Systems, Business Technology Management, or Information Technology.

EEO :

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Desktop Support • Markham, ON

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