Front Desk Agent

Job Description Summary

The Front Desk Agent sets the tone for Sonesta’s mission of “Wowing” our guests with Amazing Moments. The role’s primary responsibility is to operate the front desk (including check in / checkout) and assist guests with inquiries and needs to make their stay with Sonesta a Wow. Ensure overall guest satisfaction. The ideal candidate has a passion for hospitality and going beyond for our guests.

Job Description

Work Environment

• Must be able to work in a fast-paced environment.
• Guest-facing position behind the desk.

Physical Demands

Expected Hours of Work

Education and Experience

Principle duties and responsibilities (Essential Functions)

Qualifications and Skills

Go Beyond @SonestaHotels

WE ARE GOING BEYOND : We are an organization made up of people, thoughts and ideas – all working towards fulfilling our simple mission : To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality. We will achieve our mission by being passionate about exceeding expectations — by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time.

Disclaimer : This position\'s hiring process may utilize artificial intelligence (AI) for screening, assessment, or selection purposes.

Additional Job Information / Anticipated

Pay Range

Probationary Rate (First 60 Shifts) : $22.50 / hour

Full Wage (After probation period) : $25.00 / hour

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including :

Salaried FTE Benefits

Unionized FTE Benefits

Unionized PTE Benefits

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

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