Admitting Clerk

Unit Summary

Finance and Integrated Health Services includes the following departments: Decision Support, Finance, Privacy, Health Records, Patient Registration, and the Information Desk. Each department facilitates the creation of a knowledge rich environment for making timely and informed tactical and strategic decisions and maximizing both the value of care and services provided. They provide accurate, timely, and useful information for making decisions based on evidence to help deliver appropriate patient care. As subject matter experts, staff also provides expertise in analyzing and interpreting data and presenting and educating the corporation on this information.

Position Summary

The incumbent will be responsible for interviewing and registering patients using EPIC software following the HHS Registration Manual & Industry Standards to initiate and maintain an accurate data base that is used by many departments hospital wide to assist in the provision of quality care for all. Will be responsible for Bed Booking as per position requirements; maintaining the Central Bed Registry, implementing the Bed Management Guidelines; facilitating patient placement for ER, regional partners and nursing units. Completes and maintains accurate statistical collection for external partners that provides a regional bed picture and facilitates funding. Will assist with way finding and general inquires from our patients/customers. The incumbent will have demonstrated customer service attributes, such as active listening, empathy and courtesy, and a team player

Schedule Work Hours

days, evenings, nights, weekends, holidays

This position is temporary until October 2026

Qualifications

1. Successful completion Grade 12 or equivalent.
2. Medical Terminology Certificate 1 and 2 required (subject to testing)
3. A Medical Administration diploma from a recognized college is preferred.
4. Keyboard proficiency (45 wpm) and accurate computer data entry skills. (subject to testing)
5. Demonstrate computer Proficiency in MS Word, Excel Outlook. EPIC Hospital Information System experience preferred
6. Excellent written and verbal communication and strong interpersonal skills.
7. Must be able to prioritize workload and function independently in a busy environment.
8. Demonstrate problem solving, critical thinking and organizational skills.
9. Demonstrate ability to work independently as well as within a multidisciplinary team.
10. Able to demonstrate excellent customer service and service recovery skills.
11. Able to diplomatically respond to inquiries from staff, patients, family members, and physicians

Hamilton Health Sciences fosters a culture of patient and staff safety, whereby all employees are guided by our Mission, Vision, Values, and Values Based Code of Conduct. Hamilton Health Sciences is a teaching hospital and all staff and physicians are expected to support students and other learners.

To be considered for this opportunity applicants must apply during the posting period. All internal and external applicants may ONLY apply via the Careers website. This job posting is for an existing vacancy.

Hamilton Health Sciences is an equal opportunity employer and we will accommodate any needs under the Canadian Charter of Rights and Freedom, Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact Human Resources at 905-521-2100, Ext. 46947 for assistance. If the applicant requires a specific accommodation because of a disability during an interview, the applicant will need to advise the hiring manager when scheduling the interview and the appropriate accommodations can be made.

This competition is open to all qualified applicants, however, qualified internal applicants will be considered first. Past performance will be considered as part of the selection process. If you are a previous employee of Hamilton Health Sciences, please note: the circumstances around an employee's exit will be considered prior to an offer of employment. Proficiency in both Official Languages, French and English, is considered an asset.