Bell Person / Valet Attendant- The Westin Nova ScotianNew Castle Hotels & Resorts • Halifax, NS

Bell Person / Valet Attendant- The Westin Nova Scotian

New Castle Hotels & Resorts • Halifax, NS

30+ days ago

Job type

Full-time

Job description

Job Description

The Westin Nova Scotian, in the Halifax Seaport District, offers travellers a relaxing retreat with stunning views of Halifax Harbour as well as a central location to access an array of restaurants, nightlife, and attractions.

Our modern, upscale rooms and suites offer luxurious accommodations with contemporary amenities. With over 23,000 sq ft of well appointed function space, we can meet the needs of any event or conference.

We are passionate professional hoteliers dedicated to the art of hospitality! Our team members are dedicated to providing exceptional personalized service to our guests; our dedication to the customer shows in everything we do. We put people first!

We take care of our associates who in turn take care of the customers. Our customers are our associates, guests, owners, investors and communities. Mutual respect is at the heart of every customer exchange.

Bell Person / Valet Attendant - The Westin Nova Scotian

Do you have a perfect driving record? Are you respectful, honest and trustworthy? Can someone leave their precious vehicle in you care and get it back without a scratch? If so, the role of Valet Attendant might be a perfect fit for you. In the role of Bell Person / Valet Attendant , you will

Be the Smile that Greets the Guest offer a warm welcome. Say hello, good morning, good evening. Open a car door. Assist with luggage. And then park each guest's car with care and precision, delivering it back to them as they gave it to you. Take great care and great pride in what you do.
Be a Source of Information respond to guests' inquiries about directions, happenings, local restaurants, hotel info with a helpful attitude and a smile.
Be a Safety & Security Agent follow your hotel's established safety and security policies & procedures. Anticipate problems and call management as needed. Be sure when you park the guests' car you double-check lock and windows and handle all keys as per policy. Assist the guests with any issues that might have arisen during their parking experience.

Location Photo

Location Website

Requirements

Qualifications & Requirements

Must be available to work daytime, evening, overnight, weekdays, weekends and holidays

Valid Driver’s License with clean driver’s abstract required

1 year of experience in a hotel or a related customer service field preferred

High School diploma or equivalent preferred

Comfortable working with computer, copier, scanner, telephone, two way radio, guest luggage, bell carts, property vehicle

Medium work - Exerting up to 50 pounds of force occasionally, and / or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects

Ability to work long hours and some back to back shifts, as needed

Ability to work under variable temperatures and noise levels

Near Vision – ability to see details at close range

Ability to bend, stretch, twist or reach with your body and arms

Must be able to stand and / or walk for lengthy periods of time

Must have good oral and written comprehension and be able to convey information and ideas clearly in English

Multi-lingual skills an asset

Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Must work well in stressful, high pressure situations and maintain composure and objectivity under pressure

Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests

Duties & Functions

Open doors and welcome guests

Approach all encounters with guests and employees in a friendly, service-oriented manner

Maintain regular attendance as required by scheduling that will vary according to the needs of the hotel

Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working

Comply at all times with hotel standards and regulations to encourage safe and efficient operations

Transfer luggage and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts

Supply guests with directions, travel information, and other information such as available services and points of interest

Receive and mark baggage by completing and attaching claim checks

Greet incoming guests and escort them to their rooms

Assist physically challenged travelers and other guests with special needs

Deliver messages and room service orders

Run errands for guests

Explain the operation of room features such as locks, ventilation systems, and televisions

Maintain clean lobby and entrance areas for travelers and guests

Transport guests about premises and local areas, or arrange for transportation

Compute and complete charge slips for services rendered and maintain records

Pick up and return items for laundry and valet service

Assist at Front Desk operations as directed by manager / supervisor

Ensure guest safety

Follow all department standard operating procedures

Additional Job Details

Wage Scale

$15.20-$15.48

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Valet • Halifax, NS

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