Company Profile

DHL Global Forwarding is a Freight Forwarding organization that is the expert in global air, ocean and ground Freight Forwarding as well as Customs operations and Compliance. Our passion is to enable international trade utilizing the best teams in the industry. We simplify our customer operations and maximize their opportunities to achieve results.

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Main tasks & Key Responsibilities:

• Coordinate and oversee the end-to-end ocean export and import process for all shipments, ensuring timely and accurate execution of all export activities.
• Collaborate with customers to obtain shipping instructions, documentation, and necessary information for customs clearance and export compliance.
• Liaise with carriers, freight forwarders, and other service providers to secure bookings, monitor shipment status, and resolve any transportation-related issues.
• Prepare and submit export & import documentation, including bill of lading, commercial invoices, packing lists, and customs declarations, ensuring compliance with regulatory requirements.
• Coordinate with customs brokers and agents to facilitate smooth customs clearance and ensure adherence to export & import regulations and requirements.
• Track and monitor shipment milestones, providing timely updates to customers and internal stakeholders.
• Proactively address and resolve any operational issues or exceptions that may arise during the export & import process.
• Ensure accurate and timely data entry in relevant systems and maintain proper documentation for record-keeping purposes.
• Collaborate with cross-functional teams, including sales, customer service, and operations, to ensure seamless communication and customer satisfaction.
• Stay updated on industry regulations, market trends, and best practices in ocean freight forwarding and customs compliance

Minimum Requirements (Education, experience and skills):

• High school diploma or equivalent; additional education or certification in supply chain, logistics, or international trade is a plus.
• Proven experience (2-3 years) in ocean freight forwarding, specifically in Bulk export operations.
• In-depth knowledge of export regulations, customs compliance, and documentation requirements.
• Strong understanding of ocean carriers, freight forwarding, and international trade practices.
• Proficient in using MS Office applications. CW1 experience is an advantage.
• Excellent communication skills, both verbal and written, with the ability to interact effectively with customers, vendors, and internal teams.
• Strong attention to detail and organizational skills, with the ability to prioritize tasks and meet deadlines.
• Problem-solving and critical-thinking abilities to address operational challenges and provide efficient solutions.
• Ability to work in a fast-paced environment, handle multiple tasks simultaneously, and adapt to changing priorities.