Field Service Technician - Mission Voice Platform (MVP) systems

Field Service Technician - Mission Voice Platform (MVP) systems

Canadian Forces Base North Bay

Join our team as a Field Service Technician and become a vital asset to the 22nd Wing in North Bay, Canada by delivering technical expertise and essential support for the Mission Voice Platform (MVP) systems.

Leverage your technical and cybersecurity expertise to support mission‑critical communications and ensure the highest standards of system integrity and operational readiness.

This dynamic and impactful role within the 22nd Wing offers a unique opportunity to make a significant contribution to national defense while enhancing your skills and career.

Field Service Technician Tasks

• Provides 22nd Wing stakeholders with the technical expertise and support required to develop system solutions, demonstrations, and familiarization training on the Mission Voice Platform (MVP) systems.
• Provides maintenance and sustainment support for Mission Voice Platform (MVP) and is primarily responsible for check out, operation, troubleshooting, repair, testing, and modification to components of the system.
• The Field Service Technician is the primary technical connection back into the GDIT organization to help not only solve technical issues, but to also keep the organization and business development organization abreast of emerging customer requirements and technologies.
• Working with 22nd Wing site personnel; other responsibilities include movement and accountability of materials, equipment and tools, work site set up, and record keeping within prescribed policies and procedures.
• Attend 22nd Wing and other meetings as required. (Teleconferences, Technical Meetings, Technical briefs).
• Perform Mission Voice Platform (MVP) systems software patches and Operating System updates.
• Installation of new hardware and software or systems and tracks existing trouble ticket problems.
• Maintains accurate service logs, creates change requests, and enters them in the appropriate trouble ticket database.
• Identify system hardware and software problems, if required, submit RMA. equipment to OEM Vendor and track status.
• Provide over‑shoulder training to end users.

Cybersecurity Tasks

Additional information

Experience Requirement : 5-8 years’ experience

Education Requirement : BA / BS Degree or equivalent

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