Talent.com
Service Delivery Supervisor, National Workers' Compensation Services

Service Delivery Supervisor, National Workers' Compensation Services

LifeWorksMontreal, Quebec, Canada
30+ days ago
Salary
CA$70,000.00 yearly
Job type
  • Full-time
Job description

TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Summary :

Working in a matrix team as a Supervisor, Service Delivery, you will play a lead role in the continual enhancement of our competitive position by developing and implementing innovative ideas in the management of human resources and of occupational injuries and illnesses.

Responsibilities : Talent Management

  • Oversee the employee experience within the team and ensure a high level of engagement by our employees
  • Ensure that the work environment promotes an atmosphere of mutual trust, a collaborative approach based on the pleasure of working as a team, and team member accountability
  • Communicate the company vision and guidelines clearly, fluidly and engagingly, to guide the team and ensure effective work planning
  • Set stimulating performance objectives and ensure that all team members have the skills required to meet them
  • Be the go-to person for questions about operations and / or the organization

Client Management

  • Maintain a good grasp of the client’s business issues so that appropriate services can be provided and client satisfaction ensured
  • Be a leader for clients with respect to both business relations and expertise, to have a positive impact on their health and safety culture
  • Conduct regular assessments of client satisfaction with our services
  • Manage a portfolio of clients and offer occupational injury / illness management services (maximum of 20% of total workload)

    • Service Quality Management

  • Assist with the definition and development of indicators, dashboards and other quality control tools
  • Conduct weekly quality audits to ensure that the services provided meet internal quality standards and comply with the service agreements with our clients

    • Innovation and Continuous Improvement Management

  • Identify barriers that could hinder the achievement of business objectives and make recommendations for innovations and improvements
  • Keep abreast of best practices and initiate improvements to internal processes and tools
  • Help identify intervention priorities and assist with the establishment of an annual innovation and continuous improvement plan for the National Workers' Compensation Services team
  • Participate in Canada-wide organizational transformation projects

    • Succeeding as a Supervisor, Service Delivery will require the following core qualifications and skills :

  • Bachelor’s degree in Human Resource Management / Industrial Relations, or a college diploma (DEC) in a related field (law, business administration, human resources)
  • 7+ years of progressive experience in occupational injury management in Canada, ideally including Quebec
  • Experience in team leadership / management
  • Project management experience considered an asset
  • Ability to act as a team player who values collaboration
  • Demonstrated entrepreneurial spirit, combined with strong organizational skills including priority management
  • Excellent communication skills
  • Bilingual fluency in English and French (spoken and written) is a significant asset

    • Note for Quebec candidates : if knowledge of English is required for this position, it is because the holder will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

    LI-JD1

    HiringNow

    LifeAtTELUS

    Where permitted by law, company employees must be fully immunized to access a TELUS Health office or customer premises.

    Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .

    By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and / or any leader(s) who will be part of the selection process.

    Create a job alert for this search

    Service Delivery Supervisor, National Workers' Compensation Services • Montreal, Quebec, Canada