Our valued public sector client is looking for a Senior Technical Architect to design and validate a solution for an on prem contact center system to cloud migration project for a large federal department.
Tasks include :
- Design and validate the solution between CCaaS cloud platform and Contact Center and Remote Agents. Ensure the traffic optimization and service quality.
- Build the lab environment for the Proof of concept.
- Participated in the migration plan, methodology, process development for CCaaS transformation.
- Provide the discover and update the inventory on the production system and prepare the documentations.
- Create the security design document (SDD), High level design document (HDD), present the solution to Architecture Review board and obtain the approval.
- Collaborate across various functional teams on assigned tasks and meet the tight timeline.
Must Haves :
- Experience facilitating the migration of an on-prem contract center to a cloud based solution
- Extended experience on the Cloud connectivity models for CCaaS solutions and knowledge of Cloud environment (Azure, AWS, etc.)
- Experience on On-Prem Contact Center to CCaaS migration project in large enterprise contact center environment (+ agents, + call flows) in different regions
- Valid accredited certification within the architect domain
- Post-secondary degree / diploma from recognized institution
- valid Enhanced reliability clearance
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