Tenant Relations Coordinator 1

Position Summary

The Tenant Relations Coordinator (TRC) develops and manages documents and records related to tenancy in accordance with the guidelines established by the Manitoba Housing and Renewal Corporation and the Residential Tenancies Act. This position reports to the Housing and Supports Manager and works closely with the Quality and Operations Manager. The TRC works within a team of housing professionals which includes maintenance, contract cleaners and housing support workers.

Qualifications :

o Post-secondary education in administration or other related disciplines an asset.

o High School diploma required.

o Experience in administration is required.

o Experience in customer service and / or property management an asset.

Knowledge, Skills and Ability :

o Experience and proficiency with Microsoft Office programs (Excel, Word, and Outlook)

o Experience performing various administrative, clerical and reception type duties such

as, but not limited to : receiving and distributing information, managing files, and

coordinating meetings.

o Strong written communication skills with experience drafting, proofreading, and

formatting correspondence with a high degree of accuracy and attention to detail.

o Compassion and interest in working with individuals with mental health needs,

specifically in social housing.

o Strong sense of confidentiality, tact and diplomacy.

o Ability to work technology (heavy usage of computer & cell phone).

o Excellent time management, organizational and decision-making skills.

o Ability to prioritize workloads and effectively manage tight deadlines.

o Excellent interpersonal and customer service skills.

o Excellent conflict resolution skills.

o Ability to work independently and solve problems.

o Ability to work with highly sensitive material in a confidential and professional manner

o Experience in property management an asset

Principal Duties and Responsibilities :

• Collect rent and work with finance to ensure tenants on CAFT have paid rent.
• Complete condition reports both upon move in / move out as well as annually.
• Sign / update all lease agreements annually.
• Assist with Rental Support applications annually.
• Reasonably enforce the tenancy rules and regulations, while maintaining the ability to

be impartial and professional when dealing with tenants.

properties, occupancy records and creating / updating tenant files.

and courtesy.

regularly.

administrative support as needed.

agreement).

Physical Demands and Working Conditions :

Eden welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and selection process. Full job description available upon request. Apply to : .