Bilingual Customer Service Professional

The Canadian Contact Center is seeking Bilingual Customer Service Representatives to join our dynamic team. The ideal candidate will thrive in a fast-paced environment possess strong technical abilities and demonstrate agility in handling customer inquiries. Our team values empathy and seeks individuals who are passionate about helping others. We believe in empowering employees to take initiative and grow within the company.

In our operations team we love working together and learning from each other all while serving customers with the highest level of dedication. Thats why this role is a mix of in-office and remote work with team members in the office on Tuesdays through Thursdays. This hybrid model not only supports work-life balance but also fosters collaboration and innovation which are critical as we strive to grow the business. And of course we also offer unlimited coffee to keep everyone energized and focused!

Position Responsibilities:

• Provide exceptional customer service to policyholders agents and other collaborators in both French and English languages through inbound calls email and chat.

• Handle a high volume of customer inquiries and analyze problems to provide detailed and proactive solutions.

• Leverage advanced technology and software systems to accurately record customer interactions and deliver exceptional solutions.

• Demonstrate emotional intelligence and understanding in all interactions to build positive relationships with customers and advisors.

• Stay updated on products services and industry regulations to provide accurate information to customers and support their financial and health goals.

• Collaborate closely with team members and other departments to resolve complex customer issues and seek support when required.

Required Qualifications:

• Bilingual (verbal & written proficiency) in both French and English due to frequent interaction with internal/external English-speaking customers or employees outside of Quebec.

• Proven experience working in a fast-paced customer service environment.

• Strong technical skills and ability to navigate multiple computer systems and software applications.

Preferred Qualifications:

Empower:

• Ability to inspire confidence in customers.

• A proactive attitude towards learning and self-improvement.

Serve:

• Genuine desire to help and serve customers.

• Flexibility to handle a variety of customer inquiries and issues.

Grow:

• Willingness to collaborate and support team members.

• Commitment to personal and professional growth including seeking feedback and learning opportunities.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

CAN Quebec Montreal 900 Boulevard de Maisonneuve OuestHybrid

Salary range is expected to be between

$38250.00 CAD - $63750.00 CAD

If you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.