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front desk agent
front desk agentManji Hospitality Ltd • Lethbridge, AB, CA
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front desk agent

front desk agent

Manji Hospitality Ltd • Lethbridge, AB, CA
30+ days ago
Job type
  • Full-time
  • Permanent
Job description
  • Work Term: Permanent
  • Work Language: English
  • Hours: 32 to 40 hours per week
  • Education: College/CEGEP
  • Experience: 2 years to less than 3 years
  • or equivalent experience
  • Work setting

  • Hospitality industry
  • Hotel, motel, resort
  • Tasks

  • Investigate complaints and claims
  • Register arriving guests and assign rooms
  • Resolve complaints and claims
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Exchange foreign currency
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Perform light housekeeping and cleaning duties
  • Provide customer service
  • Prepare and submit reports
  • Light cleaning duties
  • Computer and technology knowledge

  • Multi-line switchboard
  • Word processing software
  • Database software
  • Central reservation system (CRS)
  • Spreadsheet
  • Internet
  • Opera
  • Security and safety

  • Criminal record check
  • Transportation/travel information

  • Own transportation
  • Work conditions and physical capabilities

  • Attention to detail
  • Fast-paced environment
  • Standing for extended periods
  • Work under pressure
  • Personal suitability

  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Judgement
  • Organized
  • Reliability
  • Team player
  • Resourcefulness
  • Screening questions

  • Are you authorized to work in Canada?
  • Are you available for shift or on-call work?
  • Are you available to start on the date listed in the job posting?
  • Are you currently a student?
  • Do you have experience working in this field?
  • Do you live near the job location?
  • Employment terms options

  • Early morning
  • Evening
  • Shift
  • Employment terms options

  • Morning
  • To be determined
  • Day
  • Weekend
  • Health benefits

  • Health care plan
  • Financial benefits

  • Group insurance benefits
  • Life insurance
  • Other benefits

  • Free parking available
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Front desk agent • Lethbridge, AB, CA

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