Service Tech Support/Refrigeration Mechanic

Swegon North America is a market leading supplier in the field of indoor environment solutions, offering superior products for ventilation, heating, cooling and climate optimization.

We are part of the Swegon Group, a global leader in the HVAC industry. Swegon is at the forefront of innovation, connected services and expert technical support.

Swegon's values of Customer Empathy, Trust, and Commitment go beyond technology. These values are the pillars upon which we build every interaction, solution, and partnership.

At Swegon, we believe that people who feel good inside don't just perform better - they thrive. This is a great time to join our growing company where excellence meets innovation in every climate solution we deliver.

Join us on our mission to redefine excellence in the HVAC industry.

Why Swegon is an Employer of Choice :

• Competitive salary
• Comprehensive benefits package including health, dental and vision insurance
• Immediate RRSP matching program
• Supportive and collaborative team atmosphere
• Lucrative employee referral program
• Embrace a hybrid work style : blend remote and in-office collaboration
• Vibrant corporate culture - Enjoy team events, lunch and learns, and wellness initiatives
• We passionately celebrate our team success and individual achievements
• Strong Commitment to Sustainability : Join us in making a positive impact on the planet
• The opportunity to be part of a dynamic and innovative company shaping the future of indoor climate solutions
• Located just minutes from Highway 401 in Ajax, ON

Position Summary :

Reporting to the Technical Services Manager Applied HVAC Solutions , this role is responsible for the technical remote support by phone and Microsoft Teams.

Some travel in Canada and the USA will be required for on-site commissioning and training for Swegon’s suite of HVAC products for institutional and commercial projects.

This exciting position with our Climate Systems team will be based out of our new North American headquarters and factory in Ajax, ON.

This role will appeal to someone who has worked with installing and servicing chillers and heat pumps. The Service Tech Support / Refrigeration Technician together with the Technical Services Manager will be the key points of contact with the Swegon Service Representative network through manufacturers reps and onsite trades for providing outstanding service, support and troubleshooting for Swegon projects across North America.

Key responsibilities :

• The successful candidate will be a Factory Representative for site commissioning work for HVAC equipment, chillers and heat pumps, including balancing reports and controls integration
• Handle phone and email requests with customer empathy while assisting with technical investigations in a methodical diagnostic approach
• Provide service diagnostics assistance for troubleshooting and identifying root cause HVAC issues for commercial and institutional projects remote or in person
• Communication with Swegon factories in North America and Europe, engineering, technical support, and project management teams;

the sales organization, direct contractors and customers

• When onsite with construction projects deal with various trade stakeholders from mechanical, sheet metal, BMS controls and general contractors
• Providing technician training and warranty management for servicing and using Swegon products

Qualifications and Experience :

• Licensed Refrigeration and 313A Mechanic
• Experience training with A2L refrigerants is preferred
• Experience with chillers, heat pumps and other commercial sized DX products
• Experience working with Institutional and Commercial construction sites For example : Universities / Colleges, schools, hotels, office towers etc.
• Experience building and maintaining positive working relationships with key stakeholders for onsite construction projects
• Experience working with general contractors, mechanical contractors and BMS control contractors
• 25% + travel required, candidate must be able to travel throughout the USA, Canada and some international
• Excellent communication and interpersonal skills

Want to work with skilled people at the top of their game and play a part in developing state-of-the-art solutions? Picture yourself at Swegon North America , a workplace that celebrates diversity, encourages collaboration, and listens to your ideas.

Join us and discover how work can be both fulfilling and fun.

Apply now to be a part of our dynamic team.

At Swegon North America we prioritize and value equity, diversity and inclusion. We are an equal opportunity employer and are proud of our diverse and inclusive workplace culture where everyone is welcome.

In accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act (AODA) and the Americans with Disabilities Act (ADA), Swegon North America offers reasonable accommodations for prospective candidates and employees with different abilities.