Supply Coordinator

LOCATION

17554 Plover Mills Rd, Thorndale, ON N0M 2P0

WORK MODEL

Hybrid

STATUS

Temporary, Full Time (21 months)

ESSENTIAL INFORMATION

To simplify the text, neutral language is used. This inclusive writing style is solely intended to facilitate reading.

WHY SOLLIO AGRICULTURE?

You will be part of Canada’s largest agricultural network, created by farmers, for farmers over 100 years ago. You’ll help Canadian farmers grow, progress and prosper. Like the farmers we serve, we are passionate and forward-thinking. Agriculture is a big challenge. That’s why we are moving in the right direction, together.

YOUR ROLE

Reporting to the Supplier Coordinator Manager, the person is a front-line position that plays a crucial role in ensuring positive customer experiences. This person will be responsible for addressing customer inquiries, resolving issues, and providing information about products or services. This role involves effective communication, problem-solving, and maintaining a customer-focused approach.

ROLES & RESPONSIBILITIES

• Respond to customer inquiries via phone and email in a timely and professional manner;
• Process orders, returns, and exchanges in alignment with company policies and procedures;
• Coordinate with internal teams to ensure accurate order fulfillment and timely delivery;
• Provide customers with accurate product and service information;
• Address and escalation of customer concerns and ensure timely resolution;
• Maintain organized records of customer interactions and order details;
• Communicate clearly and effectively with customers and internal departments;
• Generate reports as needed;
• Communicate and manage offers and price lists to customers;
• Shipment document processing and ensuring data is up to date within software;
• Stay updated on company products, services, and policies;
• Promote customer feedback and recommend improvements to service operations, procedures, and policies;
• Ensure compliance with company standards and relevant regulations and policy and procedures.

YOUR ASSETS

Your Benefits

As a Canadian agriculture industry leader, Sollio Agriculture specializes in supplying farm inputs and providing value-added services to benefit farmers, cooperatives and partners. Its business model combines the strength of a local approach with the power of a national presence to offer innovative products and solutions, to support the adoption of sustainable farming practices, helping local farming families prosper.

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