Customer Service Representative

Job Description

Job Description

OVERVIEW :

Based at the Company's Head Office in Minden, Ontario, the focus of this role is to provide exceptional customer service, in person and on the telephone, and to work with the Dispatcher to coordinate deliveries and dispatch drivers and trucks. Additionally, the Customer Service Representative (CSR) processes payments, generates invoices for customers, and responds to customer and driver inquiries. This role is full-time permanent working from Monday to Friday each week.

RESPONSIBILITIES :

• Handle incoming calls, direct them to the appropriate individuals, and effectively communicate with customers in person and over the phone to address inquiries, provide information, and ensure exceptional customer service.
• Take customer orders for goods or services; promote goods or services.
• Provide information about accounts; update accounts; initiate billing and process payments; and receive payment for services.
• Perform accounts receivable tasks including contacting customers to arrange payment schedules.
• Perform daily bank deposits.
• Process over-the-counter lubricant sales.
• Cardlock inventory fuel movements.
• Cardlock administration.
• Ensure supplier invoices are processed accurately and on time.
• Prepare progress reports to ensure processes are in control.
• Contribute to the month-end process.
• Complete inventory counts and re-orders as needed.
• Work with contractors to ensure proper paperwork on file.
• Work with customers to maintain and update TSSA inspections.

Other :

Back up for dispatching

EDUCATION & SPECIALIZED KNOWLEDGE :

collections experience is required.

WHY JOIN THE MACEWEN TEAM?

OUR CORE VALUES :

It is important to us that when you consider a new opportunity, you understand a little about the company, its history, and its values. It is important to us that our values fit with yours, then everyone wins. Our Core Values are the cornerstone of who we are as a company, and what we value. We hope that our Core Values speak to you and what you value.

Before an offer of employment can be extended, a minimum of two business references will be required and candidates must complete a criminal record check.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Please notify Human Resources if you wish to receive this job posting in a different format or if you require any other accommodations during the recruitment process.

We are an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Humans ultimately make final hiring decisions. If you would like more information about how your data is processed, please get in touch with us.